About this role
Job summary
To assist in the provision of a high-quality patient focused dispensary service to outpatients at the Trust.
Main duties of the job
To accurately dispense clinically checked prescriptions referring any areas of doubt to the Responsible Pharmacist
To provide quality customer service to all outpatient pharmacy customers including multidisciplinary healthcare professionals
To contribute to the development and maintenance of a high quality and timely outpatient service for patients
To contribute to the safe and accurate issue of completed dispensed prescriptions to patients
About us
At CHS we understand the differences in delivering our services in complex environments and we have a flexible approach to meet the needs of our customers. Our Estates and Facilities management functions alongside our Clinical Engineering, decontamination, Outpatient Pharmacy and procurement service, provides the following:
Fully managed estate and building maintenance Clinical Engineering and Decontamination Outpatient Pharmacy service Procurement advice, guidance and governance Capital project management Transport Grounds maintenance. Portering Catering Cleaning (including robot and deep cleaning) All provided to nationally recognised standards giving you assurance that your premises and equipment will be the best they can, and your customers will have confidence in you as a provider.
Job description Job responsibilities
See briefing pack for further details
Dispensary Duties
To carry out the validation, labelling, dispensing and issue of prescriptions in the outpatient pharmacy
To calculate varying degrees of complex doses and quantities to supply on prescriptions To undertake an in-process accuracy check of assembled prescribed items prior to the final accuracy check To work on the pharmacy outpatient reception, taking in and handing out prescriptions, taking payment and dealing with customer queries Use the Electronic Patient Record system to locate and print outpatient prescriptions To securely and accurately input data, patient and prescription details onto the computer system and assist with the maintenance of records relating to work and workload statistics To participate in the ordering, receipt of goods, stock checks and stock control of medicines in the outpatient pharmacy, ensuring efficient use of pharmaceuticals and resources To assist with the dispensing, recording, maintenance, issue and receipt of Controlled Drugs as appropriate To work under the supervision of site pharmacy manager within the outpatient dispensary to ensure efficient workflow and pharmacy provision To carry out general duties, including stock and preparation of bottles, sundry items, additional information and labels, packaging, and counting and cleaning equipment To use the prescription tracking system to record patient information and monitor and audit the transit of prescriptions through the dispensing, checking and delivery processes
To assist with the monitoring of the till to enable the team to process transactions efficiently To monitor and record safe storage of stock by carrying out environmental temperature checks, expiry date checking, stock checks and assisting in the rotation of stock To clean shelving where pharmaceuticals are stored, keeping them in a tidy, organised and fit for purpose condition Communication
To provide / receive routine information that may require tact or persuasive skills where there may be difficulties in understanding, especially when answering the telephone To provide medication information verbally or in written format to outpatients or their representatives
General Duties
To work flexibly to support the team and service needs To adhere to all policies and procedures for CHS and CHFT To complete all mandatory training To participate in and contribute towards an annual individual appraisal, with the dual goals of enhancing performance and developing a personal development plan To carry out duties with due regard to the Trusts Equal Opportunity policy To seek advice and support from Line Manager whenever necessary To maintain professional conduct including appearance at all times
Person Specification
Qualifications Essential
GCSE English and Mathematics passed at grade 4 to 9 (or equivalent) Completed NVQ level 2 in Pharmacy Service Skills / BTEC Level 2 certificate in Pharmaceutical Science (QCF) or equivalent Pharmacy Assistant course approved by GPhC
Knowledge & Skill Essential
Excellent customer service skills Calm and professional manner under pressure Flexible, enthusiastic approach Evidence of good team working and interpersonal skills Able to pay meticulous attention to detai Able to understand and follow written procedures Demonstrate good oral and written communication skills Excellent interpersonal skills - able to form positive relationships Organised, tidy and methodical Able to clearly and accurately complete routine documentation Able to deal with frequent interruptions, stressful situations or changing priorities whilst completing planned work Reliable, trustworthy and punctual Keyboard skills. Able to use basic Microsoft Office application Demonstrate accurate numeracy skills, without using a calculator, including - Simple calculations e.g. Addition, subtraction, division and multiplication; and Percentages, decimal, fractions and ratios
Desirable
Able to deal with difficult, angry, annoyed patients and/or healthcare colleagues
Experience Essential
Experience of direct customer facing contact Able to work under pressure in a busy environment Experience as a Pharmacy Assistant
Desirable
Experience working in the hospital environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Calderdale and Huddersfield Solutions
Address CHS Pharmacy, Huddersfield Royal Infirmary
Acre Street, Lindley
Huddersfield
HD3 3EA
United Kingdom
Employer's website https://chs-limited.co.uk/welcome/ (Opens in a new tab)