About this role
Job summary
We are seeking to appoint a dynamic and enthusiastic candidate to the role of Patient Pathway Coordinator, located at Cedar House, within our St. Michael's Community Hospital site within the Speech & Language Therapy - School Age team. This role is offered part time with the appointed candidate to work 22.50x hours per week, with the rota to be agreed at interview.
The appointed candidate will provide a high-level administrative service to the team of nursing staff to ensure the best level of care can be provided to all patients and service users who come into contact with the team. Training will be provided as required, and this role is a perfect opportunity for candidates wishing to pursue a career in the NHS within Operations.
Please note:
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Main duties of the job Main duties of the job include:
- Opening referrals on RIO
- Maintaining a spreadsheet of referrals and waiting list
- Sending appointments
- Dealing with queries from patients, GPs and other professionals
- Booking clinic appointments
- Liaising with schools
- Printing, scanning and uploading
- Procurement
About us
North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Take a tour of our hospitalhere
Job description Job responsibilities
A full list of duties and responsibilities will be found within the job description and requirements for the role can be found within the person specification.
Person Specification
Education & Professional Qualifications Essential
Educated to GCSE Level 4/C or functional skills level 2 or equivalent in English and Maths. Qualification in business administration at minimum of Level 2 or equivalent experience.
Desirable
Qualifications in IT services.
Experience Essential
Previous experience working within an administrative role. of Microsoft packages to include Word, Excel, PowerPoint, Outlook Experience dealing with the public in a workplace setting. Knowledge of NHS service provision including the pathway of care Knowledge of spreadsheet and data set maintenance and audit. Knowledge of key NHS systems including Careflow, DictateIT, CIP, DA Languages, and Envoy Messaging. Knowledge of confidentiality and data protection principles. Knowledge of health and safety Equality and diversity Experience of using a full range of IT/Patient administration systems
Desirable
Prior experience of patient administration work in a healthcare setting. Previous experience working within an administrative role within an NHS setting.
Skills & Aptitudes Essential
Ability to pay attention to detail. Ability to deal with difficult conversations and concerns. Able to work both autonomously and as part of a group setting. Able to demonstrate excellent communication skills. Able to meet changing and tight deadlines whilst delivering high quality results. Ability to adhere to provided instruction and processes. Good organisational skills. Ability to use MS Office package as required for the role.
Personal Qualities Essential
Enthusiastic and motivated. Good interpersonal skills. Professional approach to work. Accountability - Takes responsibility for own actions and promotes good team working. Openness - Shares information and good practice appropriately. Mutual respect - Treats others with courtesy and respect.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Free London NHS Foundation Trust
Address St. Michael's Primary Care Centre
Gater Drive
London
EN2 0JB
United Kingdom
Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)