About this role
Job summary
Ready to make an impact? Why not consider joining us as a Senior Service Manager within Modality LLP.
Modality LLP is a large-scale provider of NHS and private Outpatient Services, renowned for its innovative approach to delivering efficient pathways for patients requiring specialist care, leading to high-quality patient outcomes. We work in partnership with a number of hospitals across the country to collaboratively redesign outpatient services with more care being delivered in community settings.
We have an exciting opportunity for a full-time Senior Service Manager to take operational leadership across a range of Modality services, based at Lyndon House. The successful candidate will have responsibility for optimising operational performance and will be supporting the digital transformation of administrative and clinical pathways.
This job is suitable for individuals have a passion for working in an agile manner ensuring a high-quality service is provided. The postholder will be committed to undertake any other duties commensurate with the role, within the bounds of their own competence.
As an employee with us you can benefit from
Enrolment to the NHS pension scheme
Annual leave minimum 27 days, plus 8 days bank holiday pro rata
Employee discounts and benefits scheme
Employee assistance programme (EAP)
Education and career pathways
Enhanced Family friendly policies
Flexible working
Wellbeing support and initiative
Main duties of the job
The purpose of this role is to provide operational leadership across a portfolio of Modality services, ensuring services are safe, effective, efficient, responsive and consistently deliver against contractual, financial and organisational expectations.
The post holder will be responsible for working alongside clinicians, back-office teams and system partners to ensure delivery of high-quality services for all clients/patients.
We are seeking a dedicated postholder to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.
About us
Modality LLP is a provider of NHS community outpatient services within a number of regions across the UK.
Our service offer and expertise include:
Over 15 years of experience of delivering community outpatient services Contracts with ICBs and hospital providers A diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals Delivery of over 160,000 patient consultations per year Delivery of 1st consultations within a maximum of 4 weeks from referral from a choice of community locations, 7 days per week
Modality LLP is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.
Job description Job responsibilities
Please refer to the job description in the Supporting Documents section to gain a comprehensive understanding of this role.
You will love this job if you have a passion for patient care and for developing and delivering new and innovative patient pathways.
If you feel this is the ideal career and looking for a daily challenge, we welcome an application for you to join our growing team of likeminded people.
Please note Modality LLP reserves the right to close this vacancy at any time during the advertising period.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their right to work in the UK at the interview stage
References
References must be secured prior to beginning employment, one must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Person Specification
Knowledge Essential
Significant operational management experience in a NHS/private healthcare setting, including experience in a compliance, quality or governance-focused capacity. Educated to degree level or equivalent experience, with evidence of continuous professional development. Understanding of the role of NHS bodies such as ICBs, Acute providers, CQC, NHS England and NHS Improvement. Experience of developing and embedding policies, pathways and standard operating procedures across multiple services.
Skills Essential
Highly organised with excellent attention to detail. Proven track record of developing and maintaining effective working relationships with partner organisations. Strong track record of leading compliance, quality or governance functions. Excellent written, verbal and presentation skills, with the ability to present complex data to stakeholders at all levels. Strong leadership/management skills, including experience managing managers (Service Managers/Team Leads) and large teams. Excellent analytical skills, with the ability to triangulate data across multiple services to identify themes and risks. Excellent time management skills and ability to work under pressure to tight and often changing timescales. Excellent IT skills, including experience with clinical and quality/compliance reporting systems. Extensive experience of working in an operational environment. Ability to lead complex negotiations with internal/external partners. Experience in developing and implementing services.
Qualifications Essential
Educated to degree level or equivalent experience, with evidence of continuous professional development.
Personal Qualities Essential
Flexible can do attitude with a confident, friendly and approachable manner. Able to work autonomously and take direction and feedback. To confidently deal with complex issues including effective negotiation and influencing skills and escalate to the appropriate person/forum accordingly. Creative approach to work. Confident in presenting information/updates to stakeholders. Ability to remain calm under pressure and manage competing priorities. Tactful and diplomatic, with the ability to influence and persuade others to realign practice where necessary. Car driver/able to travel across sites.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Modality LLP
Address Modality LLP
3rd Floor, Lyndon House
62 Hagley Road
Birmingham
B16 8PE
United Kingdom
Employer's website https://www.modalitycommunityservices.com/ (Opens in a new tab)