About this role
Job summary
This is an exciting opportunity to join the trust as an Administrative Assistant for Care Group B. You would be working across several specialties; ENT, Audiology, Oral Health, Ophthalmology, Breast, Plastic Surgery and Dermatology.We are a growing team that supports each other and works well together.
Main duties of the job
Working in Care Group B can be a rewarding and valuable role within a healthcare setting.
Here's an overview ofreasons why someone might consider working here:Patient Interaction: You will likely be one of the first points of contact for patients. This role allows you to interact with a diverse group of individuals, providing assistance with appointments, answering inquiries, and offering support. For individuals who enjoy helping people, this can be a fulfilling aspect of the job.Varied Responsibilities: Administrative Assistants often have diverse responsibilities, including face to face interaction on a reception desk, coordinating appointments, handling phone calls, and maintaining patient records. This variety can make the job dynamic and interesting, with opportunities to develop organisational and multitasking skills.Contribution to patient care: While not directly involved in medical procedures, Administrative Assistants play a crucial role in supporting the overall patient care process. Efficient scheduling and organisation contribute to the smooth functioning of the department, ensuring that patients receive timely and appropriate care.Collaboration with Healthcare Professionals: Working closely with specialists, nurses, and other healthcare professionals provides a collaborative and team-oriented work environment. Administrative Assistants may act as a bridge between patients and healthcare providers, facilitating effective communication and coordination.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room at NNUH Colney Lane site Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH Colney Lane site Free 24-hours confidential counselling support On-site Nursery at NNUH Colney Lane On-site cafes offering staff discounts at NNUH Colney Lane Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description Job responsibilities
As post holder you will:Type/quality check patient letters relating to clinics in accurate and timely manner and be able to prioritise workload with the support from the Medical Secretaries/Admin manager.Deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required, this will include booking or cancelling outpatient appointments. Carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and coordinating the various clinics within the department.Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising departmental patient databases. Including keeping up to date with relevant RTT training and maintain knowledge of PTL and trust targets. Its expected the role supports maintaining the departments data quality PTL metrics alongside supporting administrative roles. Its expected the role supports maintaining the departments data quality PTL metrics alongside supporting administrative roles
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role
Person Specification
Qualifications Essential
Good general standard of education To undertake any relevant courses including PAS and mandatory training
Experience Desirable
Experience of NHS or a customer service organisation
Skills Essential
Will need to work under pressure and be able to meet tight deadlines
Attitude, aptitude Essential
Demonstrates understanding and commitment to Equality, Diversity and Inclusion Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Good telephone manner
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Norfolk and Norwich University Hospital
Address Norfolk and Norwich University Hospital
Norwich
NR4 7UY
United Kingdom
Employer's website https://www.nnuh.nhs.uk/ (Opens in a new tab)