About this role
Job summary
The homeless healthcare team at Urban Village Medical Practice is recruiting an enthusiastic non-clinical team member to support the administrative activities of the service and patient engagement.
This role entails a combination of administrative support to the team as well as direct engagement with our patients throughout their healthcare journey.
We work in partnership with health and homelessness services across the city to reduce the severe health inequalities faced by people experiencing homelessness.
The successful candidate will be provided with a full induction and training.
Main duties of the job
Administrative support to the operational lead and homeless healthcare team.Direct support to patients to help them to navigate accessing health care, signposting and referral to other agencies as required.Working in partnership with other services to improve patient outcomes.Supporting the general practice team to improve access for homeless patients.Supporting with data collation and patient follow up.There will be opportunities to engage directly with our patients both in the practice and in outreach settings, for example, assisting with new patient registration, supporting the outreach team and helping patients to navigate their health needs.Safeguarding is everyone's responsibility and is a fundamental aspect of working within our homeless healthcare service.
About us
Urban Village Medical Practice based in Ancoats is a busy City Centre GP Practice with over 14,000 registered patients. Urban Village Medical Practice has recently been recognised by CQC as outstanding.
We have delivered a dedicated homeless healthcare service for over twenty years. We have approximately 850 registered patients under the homeless service.
The homeless healthcare team delivers daily GP & nurse clinics from the practice, a hospital in-reach service supporting homeless inpatients at Manchester Royal Infirmary & nurse led outreach to hostels and day centres across the city.
The successful candidate will join a multi-disciplinary team of clinical and non-clinical staff who are dedicated to improving the health and lives of people experiencing homelessness in Manchester.
The team prides itself on being supportive, professional and approachable. We hold regular team meetings to discuss complex scenarios, as well as informal discussions daily within the office. This provides a unique learning environment and supports the wellbeing of all of our team members to ensure that we can deliver an outstanding service to patients.
Job description Job responsibilities
The following outlines some of the key responsibilities of the successful candidate. This list is not exhaustive and responsibilities will be developed with the successful candidate in line with their knowledge, skills and experience.
We are happy to discuss arrangements as to part time, full time and flexible working. Our core service hours are Monday - Friday 8am - 4pm.
assisting with new patient registrations and supporting patients to access the service.handling requests for information from patients and external organisations with support from service leads.working with hospitals and outpatient care providers to enable our patients to access healthcare.managing post received for patients using the practice as their care of address.supporting with data collation and patient follow up.participating in multidisciplinary team meetings.responding to enquiries from patients and external organisations, providing support and signposting to other agencies where appropriate.supporting the outreach team to engage patients to attend appointments at the practice and elsewhere.ability and willingness to support our nurse led outreach by driving our clinical van is beneficial but not essential.due to the nature of our service an understanding of safeguarding responsibilities is essential, training will be provided to the successful candidate.contributing to ongoing development of the homeless healthcare service working alongside statutory, third sector and voluntary services.
Person Specification
Experience Essential
Experience of working with excluded populations and/or within a healthcare environment. Understanding of and interest in addressing health inequalities, multiple disadvantage and barriers to accessing healthcare. Proficiency with Microsoft and other IT software. Understanding of principles of patient confidentiality, data protection and professional boundaries. Strong written and verbal communication skills. Ability to prioritise tasks and seek guidance where necessary. Commitment to safeguarding children and adults with care and support needs.
Desirable
Understanding of basic medical terminology and healthcare systems. Experience working with people experiencing homelessness. Driving licence and willingness to drive our clinical van to support nurse led outreach.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Urban Village Medical Practice
Address Urban Village Medical Practice
Old Mill Street
Manchester
M4 6EE
United Kingdom
Employer's website https://www.uvmp.co.uk (Opens in a new tab)