About this role
Job summary A key element of the role is the management of medical staffing rotas, ensuring appropriate consultant and junior doctor cover is in place to maintain a safe, efficient and responsive Dermatology & Neurology services. You will work closely with clinical teams to proactively address staffing gaps, capacity pressures and service risks.
You will monitor and support delivery against RTT and cancer targets, using performance data to identify bottlenecks, support demand and capacity planning, and implement service improvements. Close collaboration with clinicians and booking teams will be essential to ensure skin cancer pathways, biologics monitoring and procedure lists run safely and efficiently.
The role includes line management of Dermatology & Neurology administrative teams, leading recruitment, appraisals, training and wellbeing, and promoting a compassionate, inclusive culture of accountability and continuous improvement. You will also support financial management, cost improvement initiatives and robust clinical governance arrangements, including the management of incidents and complaints.
This role is ideal for an experienced operational manager with strong leadership, organisational and problem-solving skills, who is passionate about improving patient pathways and outcomes in line with Trust values and NHS leadership standards.
Main duties of the job The Assistant Delivery Manager assists the Service Delivery Manager/ Service Manager in the day-to-day operational management of the services/ specialities, to deliver high quality patient services within the resources available. Working under the supervision of the Service Delivery Manager/ Service Manager, this role will have a strong operational focus providing support for day-to-day management and administration of services/specialities and deputising for the Service Manager/ Service Delivery Manager.
About us The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave; a national programme thats changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.
This means were working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.
Were a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.
Join us and help shape the future of care in West Essex.
Job description Job responsibilities
Detailed job description and main responsibilities
Be responsible for the daytoday operational management of the Dermatology & Neurology service, ensuring services are delivered safely, efficiently and in line with Trust objectives. Oversee the operational delivery of Dermatology & Neurology outpatient clinics, procedures, biologics services, 2weekwait skin cancer pathways and followup activity, ensuring timely access and effective patient flow. Manage medical staffing rotas, ensuring appropriate consultant and junior doctor cover is maintained to deliver a safe and effective service at all times. Monitor and support delivery against national and local performance targets, including RTT and Cancer Waiting Time standards, escalating risks and issues appropriately. Line manage Dermatology & Neurology administrative teams, including responsibility for recruitment, appraisal, performance management, training, sickness absence and staff rotas. Work collaboratively with clinical teams to identify and address pathway bottlenecks, support demand and capacity planning, and implement service improvements. Support robust clinical governance arrangements, including the investigation and followup of incidents, complaints and action plans relating to the service. Contribute to financial management of the service, supporting income recovery, cost control and delivery of agreed cost improvement initiatives. Ensure accurate collection, validation and reporting of activity and performance data to support operational and strategic decisionmaking. Promote and demonstrate Trust values, supporting a positive, inclusive and compassionate working culture and adherence to Trust policies and procedures.
For an informal discussion please contact Vera Pinto.
Person Specification
Qualifications Essential
Postgraduate diploma level qualification or equivalent experience
Desirable
Management qualification or equivalent experience
Experience Essential
Senior experience of office management Experience of supervising staff and developing staff potential Experience of handling complaints Experience of working in health service in a line management capacity Experience of working with and dealing with the general public. Experience of team working and building & maintaining effective working relationships in a multi-disciplinary environment
Desirable
Experience of managing NHS waiting lists and tracking of patient tracking lists in the NHS Experience of booking patient appointments in the NHS Experience of managing a budget
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Princess Alexandra Hospital NHS Trust
Address Kao Park
Harlow
Essex
CM17 9NA
United Kingdom
Employer's website https://www.pah.nhs.uk (Opens in a new tab)