About this role
Job summary
Working Part time : 7.5 hours per week
Parents and families from the diverse communities of Chester. This role offers flexibility to accommodate your other commitments, including work and parenting responsibilities.
User feedback is a vital tool for monitoring and improving service quality.
MNVP is an NHS collaborative working group comprising parents and families, service commissioners, Maternity and Neonatal Voices Partnership (MNVP) Lead
Are you passionate about transforming maternity care for parents, babies, and families in Chester?
Chester Maternity Neonatal Voices Partnership (MNVP) is seeking an engagement officer to work alongside the Lead dedicated to enhancing maternity services and engaging with and maternity service providers (including midwives, doctors, and nurses). Together, they review all aspects of the service and use feedback to drive meaningful changes and improvements.
Main duties of the job
Chester Maternity and Neonatal Voices Partnership (MNVP) is looking for a friendly, approachable and passionate Engagement Officer to support our community engagement and communications work.
This role is focused on ensuring the voices of women, birthing people, babies and families help shape local maternity and neonatal services. The successful candidate will attend community groups, events and engagement activities to gather feedback and promote awareness of the MNVP, while also supporting the management of our social media platforms and online engagement.
A key focus of the role will be proactively engaging with communities whose voices are often under-represented, including families from diverse ethnic backgrounds, young parents, neurodivergent families, refugees and asylum seekers, families experiencing deprivation, and parents with babies receiving neonatal care.
Experience of neonatal services alongside maternity services would be highly valued, although this is not essential.
About us The Trust's services are provided from three locations: o The Countess of Chester Hospital: providing 473 general and acute beds. o Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility. o Tarporley War Memorial Hospital: a base for community services which serve the local rural population. The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire. The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board. The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery
Job description Job responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.
If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies which is payable to the DBS Service.Please note applicants will be required to pay for their DBS check. Costswill be deducted from their salary over the first three months of employment.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
The Trust will not sponsor where the starting salary does not meet immigration rules
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person Specification
Skills and Abilities Essential
Excellent communication and listening skills Friendly, approachable and confident speaking with members of the public Passionate about improving maternity and neonatal services through service user involvement Understanding of the importance of equality, diversity and inclusion Lived experience of maternity and/or neonatal services
Desirable
Experience working or volunteering within community settings Experience supporting events, engagement activities or community projects
Knowledge and experience Essential
Champion equitable maternity and neonatal services by addressing disparities in outcomes for vulnerable and marginalised populations. Ability to work independently and manage time effectively Basic IT and social media skills Willingness to travel locally to community venues and events
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Countess of Chester Hospital NHS Foundation Trust
Address Countess of Chester Hospital
Liverpool Road
Chester
CH2 1UL
United Kingdom
Employer's website https://www.coch.nhs.uk/working-with-us.aspx (Opens in a new tab)