About this role
About Workato
Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato's cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:Business Insider named us an "enterprise startup to bet your career on"Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the worldDeloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North AmericaQuartz ranked us the #1 best company for remote workersResponsibilities
We are looking for a motivated Customer Success Intern to support our growing Japan Customer Success team.
In this role, you'll work closely with Customer Success Managers and cross-functional teams to improve customer operations, streamline internal processes, and explore practical ways to leverage AI and Automation in day-to-day business.
Customer Success OperationsMaintain Contact and Account information in Salesforce (SFDC)Support Quote CreationSupport Salesforce-related operationsGenerate ideas and support implementation for process automation and operational improvements (AI & Automation)Support the creation of AI best practices and internal knowledge assets (AI & Automation)Cross-functional CollaborationCoordinate with internal teams such as Deal Desk, Billing, Product, and SalesSupport internal communicationsQualificationsCurrently enrolled in an undergraduate or graduate degree programFluent in Japanese (ability to communicate smoothly)Comfortable reading, writing, and engaging in basic communication in EnglishBasic computer skills using MacFamiliarity with Google Workspace (Docs, Sheets, Slides) or equivalent productivity toolsDetail-oriented with a strong focus on accuracy and qualityPreferred Skills / ExperienceExperience using generative AI tools such as ChatGPT, Claude, or GeminiExperience using collaboration tools such as Slack, Notion, Zoom, or ConfluenceExperience using CRM tools like SalesforceStrong interest in AI, Automation, SaaS, and Digital Transformation (DX)Personal CharacteristicsInterested in Customer Success, SaaS, and technology companiesEager to learn operations and business processesEnjoys paying attention to detail while thinking deeply about the underlying context and purpose of tasksExcited to collaborate with team members from diverse roles and backgroundsProactive in thinking about and driving process improvementsEager to learn new technologies and enjoy experimenting with AI and Automation to find better ways of workingEmployment TermsEmployment type: Paid internshipWork location: Office attendance required (no remote work)Minimum commitment: 6-12 monthsWorking hours:During school term: at least 15 hours/week (reduced hours may be arranged around exam periods)During school vacation: less than 30 hours/week (within Workato business hours, 9:00 AM-6:00 PM) Japanese Follow / 日本語 Responsibilities
日本のCustomer Successチームの一員として、Customer Success Managerや関連部門と連携しながら、顧客支援・業務改善・AI活用を推進していただきます。
Customer Success OperationsSalesforce（SFDC）のContact・Account情報の管理Support Quote CreationSalesforce関連オペレーションのサポート業務自動化や業務改善のアイデア創出・実装サポート (AI & Automation)AI活用のベストプラクティスや社内ナレッジの作成支援 (AI & Automation)Cross-functional CollaborationDeal Desk、Billing、Product、Salesなど社内チームとの連携社内コミュニケーションのサポートQualifications大学または大学院に在学中の方日本語で円滑にコミュニケーションができる方英語での読み書き・基本的なコミュニケーションに抵抗がない方Macを利用した基本的なPC操作ができる方Google Workspace（Docs、Sheets、Slides）または同等ツールを利用できる方細部まで丁寧に業務を進められる方Preferred Skills / ExperienceChatGPT、Claude、Geminiなど生成AIの利用経験Slack、Notion、Zoom、Confluenceなどの利用経験SalesforceなどCRMツールの利用経験AI・Automation・SaaS・DXへの興味Personal CharacteristicsCustomer SuccessやSaaS・テクノロジー企業に興味がある方オペレーションや業務プロセスを学びたい方細部まで気を配りながら背景や目的を深く考えることが好きな方様々な役割・バックグラウンドを持つメンバーと協働したい方業務改善を主体的に考えられる方新しいテクノロジーを積極的に学び、AIやAutomationを利用しながら、より良い業務の進め方を考え、試行錯誤することを楽しめる方(REQ ID: 2928)