About this role
Senior Floor Supervisor (Housekeeping) - Clayton Hotel Amsterdam American Join the team at Clayton Hotel Amsterdam American; a landmark Art Nouveau hotel nestled in the vibrant heart of Amsterdam's Leidseplein. We're looking for an experienced and motivated Senior Floor Supervisor who thrives in a fast-paced environment and takes pride in delivering exceptional standards. Leading by example, you'll coach and support our housekeeping team, maintain impeccable cleanliness throughout the hotel, and ensure every guest enjoys a seamless, comfortable stay. Clayton Hotel Amsterdam American, part of the Dalata Hotel Group, is a 4-star, 173-room hotel nestled in one of the most beautiful art nouveau buildings in the Netherlands. Home to the legendary Café Americain and Bar Americain, , you'll play a key role in maintaining the quality, presentation, safety, and service standards that make our historic hotel unique. Objective of the Role As Senior Floor Supervisor, you'll be responsible for the day-to-day organisation of the Housekeeping department, ensuring agreed standards of cleanliness and presentation are consistently achieved to maximise both guest and employee satisfaction. You'll oversee daily inspections of guest rooms and public areas, coach and coordinate up to 10 Room Attendants and 2 Floor Supervisors (daily), communicate closely with Front Office and Engineering regarding room status and maintenance issues, and contribute to the ongoing development and continuous improvement of the department. Key Responsibilities Lead & Inspire the Team • Coach Room Attendants and Supervisors to maximise guest satisfaction. • Train new employees in company expectations and procedures. • Conduct Periodic Evaluation Talks with Room Attendants. • Create a positive environment in which all employees have the ability to maximise their potential. • Work as a team, helping all employees complete the required activities that ensure we deliver high-quality service & productivity.