About this role
We are a US-based company seeking veterinary medicine-trained staff based in the Philippines.
As a Veterinary Healthcare Virtual Assistant (VHVA), you will work directly with our clients -- veterinary clinics/practices based in the USA.
We help our clients improve workflow, save time, and remove the burden of in-room documentation. A VHVA can also help with back-office and administrative tasks.
Our goal is to help you succeed in this up-and-coming field of veterinary healthcare virtual assisting. Join the Hello Rache family and apply today!
You will have the following responsibilities:
Live virtual scribingAttend to patient communications and interaction (phone/email/video)Respond to inquiries about healthcare services/tasksGather medical or insurance informationManage appointment calendarUpdate patient chart recordsResearch helpful informationHandle administrative tasks/back-office in a medical setting (e.g. fax/file management, transcription)Requirements
You will be successful in this role if you have the following qualifications:
You are a graduate of any animal healthcare profession.You have experience with pet insurance.You can speak and write well in English. Proficient with medical terminologies and practices.You can connect with a variety of people and build rapportYou have good attention to detail, especially in written reportsYou are comfortable with virtual technologies and can quickly learn.Internet subscription/speed: At least 10mbps (DSL/Fiber only)Have reliable computer hardware and software (will be verified by our tech team)Have a webcam and headsetAble to work at night i.e 11 pm-8 am (8 am - 5p m Arizona time)DVM graduates and licensed DVMs are encouraged to apply.Candidates with veterinary work experience are encouraged to apply.
Minimum & Recommended System Requirements
MINIMUM:
WINDOWS
Operating System: Windows 11 24H2 Home/Pro (64-bit) – Genuine License Required
CPU: Intel Core i5, 8th Gen or newer / AMD Ryzen 3 Series or newer (Must be on Microsoft’s approved CPU list)
Memory: 8 GB RAM
Internet: At least 10 Mbps DSL/Fiber (LTE allowed only as a backup)
macOS
Operating System: macOS 14 Sonoma (macOS 15 Sequoia support preferred)
MacBook Air: 2020 or newer
MacBook Pro: 2018 or newer
iMac: 2019 or newer
Mac Mini: 2018 or newer
Mac Pro: 2019 or newer
iMac Pro: 2017
Memory: 8 GB RAM
Storage: 128 GB SSD
Internet: At least 10 Mbps DSL/Fiber (LTE allowed as backup)
RECOMMENDED:
WINDOWS
Operating System: Windows 11 Pro (64-bit) – Genuine License Required
CPU: Intel Core i5 or i7, 8th Gen or newer / AMD Ryzen 5 3000 Series or newer
Memory: 16 GB RAM
Storage: 128 GB SSD or higher
Internet: At least 20 Mbps wired DSL/Fiber (LTE allowed only as a backup)
macOS
Operating System: macOS 15 Sequoia
Model: Any Apple Silicon Mac (M1, M2, or M3 series)
Memory: 16 GB RAM
Storage: 256 GB SSD
Internet: At least 20 Mbps wired DSL/Fiber (LTE allowed as backup)
Peripherals for all systems:
High-quality headset with a microphone (Recommended: Plantronics Audio 628 USB or equivalent)
High Quality HD Webcam (720p or 1080p) (Recommended: A4Tech PK-910H or equivalent)
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Benefits
Competitive Pay RatesOur pay rates are one of the highest in the industry along with other long-term benefits.
Free Training & CertificationWe provide free training at no cost to you. Upon completion, you will receive a certificate and become a Certified Hello Rache Healthcare Virtual Assistant®.
Work From HomeHave the ability to work from the comfort of your own home. No more commuting; spend more time with your family and friends.
Long-Term Work RelationshipYou will work with the same client consistently, leading to the development of a long-lasting work relationship.
US-Based ClientsOur Healthcare Virtual Assistants® work with doctors and other medical professionals based in the USA.
Passionate CommunityJoin the Hello Rache family and become a part of a growing, passionate, and dedicated group of Healthcare Virtual Assistants®.