About this role
*Who We Are *
Located lakefront in the heart of downtown Kelowna, the Kelowna Yacht Club provides our members with top-quality moorage in Canada's largest fresh-water marina. We offer an unparalleled lakeside experience featuring upscale dining, year-round social programming, and a welcoming community for all ages. Kelowna Yacht Club has been supporting boater education and safe, responsible enjoyment of Okanagan Lake since 1945. Our facility is a resource for community partners such as the Canadian Power and Sail Squadron and Adaptive Sailing Association.
*SUMMARY OF POSITION*
The Banquet Server plays a vital role in delivering exceptional guest experiences during events and functions. This position involves providing friendly and professional service, ensuring accurate order taking and delivery, and maintaining a clean and organized environment. Banquet Servers are responsible for event setup, compliance with alcohol service regulations, and providing seamless coordination with team members to ensure smooth operations. With a focus on quality, professionalism, and guest satisfaction, the Banquet Server upholds the highest standards of hospitality, contributing to memorable and successful events.
*COMPENSATION*
* Full-Time, hourly position ([Insert Rate of Pay per Hour]). * A 50% Food & Beverage discount. * A variety of Kelowna Yacht Club perks on the many programs and offerings. * We offer rewarding Health & Wellness Benefits (min. hours required).
*DUTIES & RESPONSIBILITIES*
_Guest Interaction_
* Greet and serve event attendees and members in a friendly and polite manner. * Acknowledge guests promptly and ensure they feel welcome and attended to throughout the event. * Answer questions about the event menu, features, and service offerings accurately.
_Event Setup & Preparation_
* Verify event setup is accurate and all necessary items are available for smooth service. * Ensure workstation and tables are properly stocked and organized before the event begins. * Replenish supplies on tables and in workstations as needed during the event.
_Service Excellence_
* Provide timely and accurate order-taking and delivery. * Inspect each plate for appearance, correctness, and presentation before serving. * Follow up with guests promptly after delivery to ensure quality and satisfaction.
_Alcohol Service Compliance_
* Adhere to all regulations governing the service of alcohol, ensuring compliance with government codes and policies. * Monitor guest consumption and follow established procedures for responsible alcohol service.
_Cleanliness & Maintenance_
* Clean and wipe down all tables, chairs, equipment, and supplies according to Club standards. * Maintain a clean and organized workstation throughout the event. * Observe all industry safety standards to ensure a safe environment for guests and staff.
_Professional Presentation_
* Demonstrate and maintain excellent grooming and uniform standards. * Represent the Club professionally and uphold its values during interactions with guests and team members.
_Team Collaboration_
* Work respectfully with colleagues to ensure smooth event operations. * Assist with other tasks as needed to contribute to a successful event.
_Respectful Workplace_
* Maintain and promote a respectful, inclusive, and positive workplace culture. * Ensure lost and found items are handled according to Club policy.
*QUALIFICATIONS*
* Must be minimum of 19 years of age. * Previous experience in banquet, catering, or hospitality roles; preferred ideally in a hospitality or private club setting. * Strong organizational skills with the ability to multitask effectively and problem-solving abilities. * Proven team player with interpersonal and communication skills to build positive relationships with staff, members, and guests. * Certification in Serving It Right (or equivalent). * Be able to work in a standing position for long periods of time (up to 5 hours). * Be able to safely lift and easily maneuv