About this role
Job Description Bilingual Customer Service Representative ? Remote
Support customers in a fast-paced insurance environment where professionalism, collaboration, and strong communication are valued. This opportunity offers the chance to contribute to service excellence while helping customers navigate a variety of inquiries and concerns.
What is in it for you:
? Hourly salary of $21.5.
? 12-month contract with the potential for permanent employment.
? Day schedule, 37.50 hours per week.
? Enjoy the flexibility of remote work.
Responsibilities:
? Respond to customer inquiries regarding products and services by phone or email.
? Identify customer issues and provide solutions or appropriate follow-up.
? Resolve service or billing concerns, including refunds, exchanges, and bill adjustments.
? Communicate claim investigation updates and planned adjustments to customers.
? Escalate unresolved complaints to the appropriate internal departments.
? Maintain detailed and accurate records of customer interactions and actions taken.
? Ensure a professional, customer-focused experience while meeting productivity expectations.
What you will need to succeed:
Required qualifications
? Completion of a degree program.
? 2 years of customer service experience.
? 2-4 years of experience handling customer inquiries, resolving complaints, and providing customer support.
? Experience accurately documenting customer information, interactions, and actions taken.
? Proficiency with computer applications, including MS Outlook and data entry systems.
? Ability to work independently and manage competing priorities effectively.
? Bilingual in French and English, with the ability to communicate with customers by phone and email, respond to inquiries, explain resolutions, and provide updates regarding claims and service-related matters in both languages.
Preferred qualifications
? Experience handling billing adjustments, refunds, or service resolutions.
? Exposure to inbound and outbound call environments.
? Customer service experience in corporate, financial, insurance, or medical settings.
? Familiarity with issue escalation processes.
? Ability to manage high volumes of calls or inquiries while maintaining service quality.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.