About this role
Who are we? SanlamAllianz Namibia is a leading Financial Services Institution, which provides services in the fields of Individual Life Insurance, Group Life Insurance, Unit Trusts and Asset Management. To give substance to its objective to be fully-fledged Namibian Insurer, SanlamAllianz Namibia is increasingly introducing greater financial and technical expertise. What will you do? We are seeking a detail-oriented and highly organised Premium Accounting Officer to join our operations team. The successful candidate will be responsible for the accurate collection, processing, allocation, and reconciliation of premiums received through employee stop orders across various insurance portfolios and legacy systems. What will make you successful in this role? Collect, process, and accurately allocate premium payments received through bank statements across SanlamAllianz Affluent, Entry Level Market, Funeral, REGENT, CLASS, and Legacy portfolios Administer and reconcile the account, ensuring all transactions are accurately recorded and resolved Process premium payments and maintain supporting documentation within Legacy systems Schedule and manage employee stop order deductions for private companies and pay points, ensuring timely and accurate processing Reconcile and balance pay point breakdowns and stop order collections to ensure completeness and accuracy Allocate premium payments to policies and investigate and resolve unmatched or outstanding payments Process reversals, rejected transactions, refunds, and payment adjustments in accordance with company procedures Maintain accurate policy payment records and ensure all premium transactions are correctly reflected on policy administration systems Reconcile posted premium receipts and payment breakdowns across all applicable product portfolios Prepare, maintain, and update reconciliation reports and supporting documentation Review and administer bank statements, ensuring the timely identification and allocation of premium receipts Follow up on outstanding proof of payment documentation and liaise with clients, intermediaries, employers, and internal stakeholders to resolve discrepancies Respond to payment, receipting, and stop order-related enquiries in a professional and timely manner Identify and escalate premium collection irregularities, reconciliation discrepancies, and operational risks Ensure compliance with internal controls, operational procedures, and regulatory requirements related to premium administration Contribute to the continuous improvement of premium collection, receipting, and reconciliation processes Provide administrative support and perform any other duties as reasonably assigned by Management Qualification and Experience School leaving certificate Diploma or Degree in Accounting, Finance, Business Administration, or a related field will be an added advantage 2-3 years' experience in financial administration, premium administration, receipting, reconciliations, or accounting Knowledge and Skills Full proficiency in English (verbal and written); knowledge of an additional local Namibian language will be a competitive advantage Proficiency in Microsoft Office applications, particularly Excel. High level of accuracy and attention to detail Strong reconciliation and problem-solving skills Planning and organizational ability Accountability and integrity Customer service orientation Ability to work independently and as part of a team Strong numerical and analytical skills Good communication and interpersonal skills Ability to work under pressure and meet deadlines Personal Attributes Manages conflict - Contributing dependently Demonstrates self-awareness - Contributing dependently Optimises work processes - Contributing dependently Action orientated - Contributing dependently Build a successful career with us We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing dependently Customer focus - Contributing dependently Drives results - Contributing dependently Collaborates - Contributing dependently Being resilient - Contributing dependently Turnaround time The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Our commitment to transformation Our commitment to transformation SanlamAllianz Namibia is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are the key components to ensure a thriving and sustainable business in Namibia. SanlamAllianz Namibia Employment Equity plan and targets will be considered as part of the selection process.