About this role
Salary: £30,000 - 32,000 per year
Requirements: 1–3 years experience in an IT support, helpdesk, or junior systems administration roleWorking knowledge of Windows environments and common business softwareSome exposure to system administration, including Active Directory, M365 admin, and device managementComfortable liaising with third-party suppliers or service providersExposure to cyber security concepts or tasks is a bonusClear and confident communicator, comfortable explaining technical issues to non-technical colleaguesProactive, curious, and eager to learnWell organised and reliable, with good ownership of workQualifications are desirable but not essential Responsibilities: Provide day-to-day IT support for hardware and software issues, triaging and resolving tickets or escalating to our managed service provider where neededAct as the internal point of contact between us and our managed service provider, tracking tickets through to resolutionSupport system administration tasks, including user accounts, permissions, device management, patching, and basic server/cloud administrationAssist with technical implementation projects, such as new systems, rollouts, and migrationsMaintain clear and accurate documentation of processes, configurations, and support proceduresSupport cyber security hygiene tasks and build knowledge and confidence in this area over time Technologies: Active DirectoryCloudHardwareSupportSecurityWindows More:
We are Kings Court Trust, based in central Bristol, and we work at a sensitive time when families are navigating bereavement. Our purpose is to support families with expert guidance and genuine compassion, making a complex process feel manageable and human. This IT Support Analyst role offers a salary of £30,000–£32,000 per annum, hybrid and flexible working options, and a benefits package from day one that includes 25 days holiday plus bank holidays increasing to 30, a Health Cash Plan, employee discounts, salary sacrifice benefits, pension matching up to 5%, income protection, life assurance, enhanced family leave, cycle to work scheme, and an Employee Assistance Programme. We offer a supportive, people-first culture with real opportunities for growth and development, and a chance to make a meaningful impact during lifes most challenging times.
last updated 34 week of 2026