About this role
Salary: £? - ? per year
Requirements: Proven experience in an IT support or service desk role, ideally covering both 1st and 2nd lineSolid working knowledge of the Microsoft stack, including Windows 10/11, Microsoft 365, Azure AD and IntuneExperience supporting and troubleshooting hardware, software and basic networking issuesGood understanding of user account administration and device management in a Microsoft environmentStrong communication skills, with the ability to explain technical issues clearly to non-technical usersA methodical, organised approach with good attention to detailAble to work on site in Norwich for the full duration of the contractImmediately available or on short notice is preferred, given the temporary nature of the role Responsibilities: Provide 1st line support to end users, logging, triaging and resolving incidents and service requests via phone, email and ticketing systemEscalate and work on 2nd line issues where required, including more complex troubleshootingManage user accounts, permissions and devices using Azure Active Directory and Microsoft IntuneBuild, configure and deploy laptops and desktops, including imaging and application installsSupport Microsoft 365 applications, including Outlook, Teams, SharePoint and OneDriveAssist with device enrolment, compliance policies and mobile device management through IntuneTroubleshoot hardware, software and network connectivity issuesMaintain accurate records of incidents, requests and resolutions within the service desk systemSupport onboarding and offboarding processes for staff, including account and device setupContribute to documentation of processes and known issues for the wider IT team Technologies: Active DirectoryAzureCloudHardwareSupportMicrosoft 365Microsoft IntuneMobileNetworkSharePointWindowsOffice 365 More:
We are recruiting on behalf of our client for an IT Support Engineer to join their team in Norwich on a temporary basis. This is a hands-on role in a fully on-site environment, with a minimum 3-month contract and potential to extend, offering a competitive rate dependent on experience. The role sits within a modern Microsoft environment, including Azure and Intune, and provides a strong opportunity to gain further exposure to cloud-based support work.
last updated 34 week of 2026