About this role
Salary: £57,000 - 60,700 per year
Requirements: Strong, proven Service Transition experience, not purely BAU Service ManagementExcellent stakeholder management and communication skillsExperience managing complex, cross-functional IT transitionsStrong understanding of ITIL / ITSM environmentsITIL Foundation required; Practitioner or higher desirableExperience of managed service implementations would be highly beneficialA pragmatic, collaborative approach with the confidence to challenge and improve Responsibilities: Lead Service Transition across multiple projects and programmesOwn service acceptance, go-live readiness and handover into supportWork closely with Project/Programme Managers, IT Operations, suppliers and senior stakeholdersIdentify and manage transition risks, issues and dependenciesLead Go-Live Readiness and Acceptance into Service checkpointsEnsure documentation, knowledge transfer and support arrangements are in placeHelp improve and mature Service Transition processes and governance Technologies: SupportITILITSMMS Teams More:
We are looking for an experienced Service Transition Lead to join a maturing, enterprise-level IT Service Transition function within a large, complex and highly regulated organisation. This is a hands-on role working across major technology programmes, ensuring new and changed services are ready, supportable and successfully transitioned into live operation. The role is a 24 month fixed term contract based in Manchester with hybrid working, requiring a minimum of two days in the city centre office each week. We offer a salary of £57,000 to £60,700, a 35 hour working week and other excellent benefits. This is a great opportunity for a Service Transition professional who wants to make a genuine impact and help shape a maturing function within a collaborative Enterprise Technology team.
last updated 34 week of 2026