About this role
Salary: £28,000 - 30,000 per year
Requirements: Previous experience within an IT Support, Service Desk or Helpdesk roleKnowledge of Microsoft Windows and Microsoft 365Understanding of Active Directory and user account administrationStrong troubleshooting and problem-solving abilitiesExcellent communication and customer service skillsA genuine passion for technology and learningExperience working within a Managed Service Provider (MSP)Understanding of networking fundamentals including DNS, DHCP and TCP/IPExposure to Microsoft Azure or cloud technologiesExperience using service desk and remote support tools Responsibilities: Provide 1st line technical support via phone, email and remote support toolsLog, prioritise and manage support tickets through to resolutionTroubleshoot hardware, software and connectivity issuesSupport Microsoft 365, Windows and cloud-based environmentsAssist with user account administration and access managementSupport device builds, deployments and onboarding activitiesMaintain accurate documentation and ticket recordsEscalate more complex technical issues where requiredWork closely with customers and senior technical teams to maintain service levels and deliver a professional, responsive support experience Technologies: Active DirectoryAzureCloudHardwareSupportMicrosoft 365TCP/IPWindowsOffice 365 More:
We are an established and highly regarded Managed Service Provider based in Cheltenham, offering a salary of £28,000 to £32,000 and benefits including training and development, career progression, wellbeing support and a modern technology environment. This is an excellent opportunity to join our growing technical support team, gain exposure to a wide range of technologies and work alongside experienced engineers in a supportive, fast-paced MSP environment. We are a successful and expanding organisation with a strong reputation for delivering high-quality IT solutions and support services, and we value collaboration, continuous improvement and customer service excellence.
last updated 34 week of 2026