About this role
Salary: £40,000 - 45,000 per year
Requirements: Previous experience in a 3rd Line Support or Senior IT Engineer roleMSP experience is highly desirableStrong knowledge of Microsoft 365, Windows Server, Azure and Active DirectoryGood networking knowledge, including DNS, DHCP, TCP/IP and VPNsExcellent troubleshooting, communication and customer service skills Responsibilities: Provide 3rd line support and act as an escalation point for complex issuesSupport Microsoft 365, Windows Server, Azure and Active Directory environmentsDeliver infrastructure upgrades, cloud migrations and technical projectsTroubleshoot networking, virtualisation and security-related issuesMentor junior engineers and contribute to service improvements Technologies: Active DirectoryAzureCloudSupportMicrosoft 365SecurityTCP/IPWindowsOffice 365DevOps More:
We are an established and growing Managed Service Provider based in Cheltenham, offering a hybrid working model and a permanent, full-time opportunity. We provide ongoing training, paid certifications, clear career progression, and exposure to modern cloud and infrastructure projects within a supportive, collaborative team. The role offers a salary of up to £45,000 and the chance to develop your career while working with a wide range of technologies.
last updated 34 week of 2026