About this role
Salary: £39,687 - 39,687 per year
Requirements: Experience working within an IT service environmentUnderstanding of IT Service Management principles and best practiceHands-on experience using ServiceNow, including service request management, ticket handling, reporting and service catalogue processesKnowledge of ITIL disciplines is desirableExperience identifying service trends and analysing operational dataAbility to produce meaningful reports and service insightsStrong attention to detail and accuracyExperience working with Configuration Management Databases (CMDBs)Understanding of the importance of asset visibility and service mappingAbility to support audits and maintain data quality standardsExperience maintaining service and asset records within ServiceNow or similar ITSM platformsStrong communication skills with the ability to translate technical information into business-friendly languageExperience working with multiple teams, suppliers and stakeholdersCustomer-focused approach to service deliveryPassion for improving processes and service outcomesAbility to identify opportunities for optimisation and efficiencyExperience supporting organisational change and service improvements Responsibilities: Help manage service requests within our IT functionMaintain critical service and asset dataProvide insight that supports operational performance across the organisationWork closely with IT teams, service partners and business stakeholders to enhance the user experienceImprove service delivery and maintain accurate records across our service catalogue and Configuration Management DatabaseAnalyse trends and identify recurring issuesSupport service reporting and asset governanceContribute directly to the effective delivery of IT services across CadentIdentify trends, recurring issues and improvement opportunities that enhance the experience of IT servicesUse analysis and reporting to support decision-making, service performance and operational prioritiesHelp maintain a trusted view of services, assets and technology dependencies across the organisationWork closely with Service Operations, Technology Strategy, Digital Risk and Security teams, suppliers and vendorsContribute to the ongoing development of service request processes, catalogue management and service reportingSupport the delivery of reliable and effective IT services that enable colleagues across Cadent to perform at their best Technologies: SupportITILITSMSecurityServiceNowCMDB More:
Cadent Gas Ltd is focused on optimising services, improving performance and driving smarter IT delivery. We offer a varied role within our IT function where you will combine service management, data analysis and continuous improvement to help shape how IT services are delivered across a large and complex organisation. This position gives you cross-functional exposure across Service Operations, Technology Strategy and Digital Risk and Security teams, alongside suppliers and vendors, while supporting a continuous improvement culture and making a direct business impact through reliable, effective IT services.
last updated 34 week of 2026