About this role
Salary: £35,000 - 35,000 per year
Requirements: Previous experience within an IT Support, 2nd Line, Desktop Support or Service Desk roleGood knowledge of Microsoft 365Experience supporting Windows environmentsKnowledge of Active Directory and/or Microsoft Entra IDConfident troubleshooting hardware, software and end-user issuesExperience using IT service desk or ticketing systemsGood understanding of networking fundamentals including Wi-Fi and VPNsStrong communication and customer service skillsAbility to prioritise workload and take ownership of technical issuesProactive approach with a genuine interest in IT and technologyFull UK driving licence Responsibilities: Provide 1st and 2nd line technical support across hardware, software and end-user issuesSupport Windows and MacOS devices across the businessAdminister and support Microsoft 365 and Microsoft Entra IDTroubleshoot laptops, desktops, printers, scanners and other peripheralsSupport iOS devices and mobile technologiesManage incidents, service requests and changes through the IT service deskTroubleshoot connectivity, Wi-Fi and VPN issuesSupport Meraki wireless infrastructure and Cisco AnyConnect VPNProvide support for meeting room and audio-visual equipment including Smart TVs and Apple TVSupport senior and VIP users, providing a high level of customer serviceTake ownership of technical issues through to resolutionWork closely with the wider IT team on projects, improvements and ongoing technical requirements Technologies: Active DirectoryCiscoHardwareSupportmacOSMicrosoft 365MobileVPNWindowsiOSOffice 365 More:
We are recruiting for an IT Support Engineer to join our internal IT team in Stroud, Gloucestershire. This is a permanent, full-time role working Monday to Friday, 9:00am to 5:00pm, with a salary of up to £35,000 per annum. It is a varied, hands-on position covering Microsoft 365, Windows, MacOS, Entra ID, networking, mobile devices and AV technology, with opportunities to support users across the business and contribute to wider IT projects and improvements.
last updated 34 week of 2026