About this role
Salary: £35,000 - 35,000 per year
Requirements: Previous experience in a 2nd Line Support, IT Support, or Service Desk roleStrong knowledge of Microsoft 365Experience supporting Windows and MacOS environmentsKnowledge of Microsoft Entra ID (Azure AD)Experience using IT service desk or ticketing systemsExcellent troubleshooting and problem-solving skillsStrong communication and customer service skillsAbility to manage multiple tasks and prioritise workload effectivelyProactive and adaptable approach to workKnowledge of networking fundamentalsFull UK driving licence Responsibilities: Provide 2nd line technical support for hardware, software, and end usersSupport Windows and MacOS devices across the businessProvide support for iOS devices and mobile technologiesAdminister and support Microsoft 365 and Microsoft Entra ID (Azure AD)Support file sharing applications and cloud-based technologiesTroubleshoot printers, scanners, and other peripheral devicesManage incidents, service requests, and changes through the IT service deskSupport Meraki wireless infrastructure and Cisco AnyConnect VPNProvide support for meeting room and audio-visual equipment including Smart TVs and Apple TVSupport VIP users, ensuring a high level of customer service at all timesWork closely with colleagues to resolve technical issues and support ongoing IT projects Technologies: AzureCloudCiscoHardwareSupportmacOSMicrosoft 365MobileVPNWindowsiOSOffice 365 More:
We are offering a full-time, permanent 2nd Line Support Engineer role based in Stroud, Gloucestershire, with hours of Monday to Friday, 9:00am to 5:00pm and a salary of up to £35,000 per annum. We are looking for a proactive and customer-focused individual to join our IT team and provide varied technical support across desktop, mobile, networking, and cloud technologies while delivering a high level of service across the business.
last updated 29 week of 2026