About this role
Technical Lead
Job description: Technical Lead Location: US Remote Job Description: • Coordinate, track and assign tasks among multiple SE (System Engineer) resources assigned to a project. • Resolve complex customer information technology issues utilizing methods such as, reviewing application logs, querying databases, making configuration changes, branding changes, database modifications, customer guidance, or escalation of unresolved problems in accordance with published guidelines. • Work directly with clients to configure Abiliti (Configure Digital) and resolve issues. • Work directly with third party vendors to configure and implement solutions to interface with various external systems • Work with senior management to define and implement technical processes and procedures within department focusing on client satisfaction and efficiency. • Work closely with Product Development and Professional Services developers to resolve complex technical issues related to projects. • Assist with training clients on Configure Digital (if needed) – predominantly web-based. • Lead internal technical development training sessions • Must be able to work at PST timings.