About this role
If you’re an experienced coordinator who enjoys variety, problem-solving and making a real operational impact, and you’re looking for a role where no 2 days are the same – this could be your next move. This is an opportunity to join Boots Hearingcare as a Regional Coordinator, supporting our clinics across region 1. You’ll play a key role in keeping diaries running efficiently, coordinating staffing and resources, supporting clinic teams and ensuring our customers receive an exceptional experience throughout their journey to better hearing. This is a 12-month fixed-term contract and will be based at clinic in Edinburgh Princess Street. The regional environment You’ll support a busy network of clinics, working closely with the Senior Regional Sales Manager, Hearing Aid Audiologists and clinic teams. The role offers:
• A varied role supporting multiple clinics across Region 1 • Close collaboration with regional leaders and clinical teams • The opportunity to improve diary efficiency and customer accessibility • Responsibility for coordinating staffing, resources and operational activity • A supportive environment where your organisation and problem-solving skills will have a visible impact This role is about keeping the region moving, identifying solutions and helping our teams deliver the best possible service to customers. The role As Regional Coordinator, you’ll:
• Partner with the Senior Regional Sales Manager to maximise productivity, improve efficiency and reduce waste • Analyse clinic diary potential and identify opportunities to improve customer accessibility • Coordinate regional diaries, staffing schedules, Mobile Audiologists, QHAD timetables and absence cover • Support customers through appointment confirmation calls, rescheduling and ensuring they are booked into the correct appointment type • Coordinate remote services, including orders, replacements and Hearing Aid Audiologist remote diary scheduling • Manage stock, loan hearing aids and the allocation of assets for new starters and leavers • Provide day-to-day operational support to clinics and act as a key point of contact for queries • Support compliance activity, mandatory training and onboarding and offboarding processes • Track and report health and safety incidents, working with the Health and Safety team to resolve any issues Progression & development This role is ideal for someone who wants to broaden their operational experience and develop within a growing healthcare business. You’ll benefit from:
• Exposure to multi-site regional operations • The opportunity to work closely with senior regional and clinical leaders • Experience in resource planning, diary optimisation and operational performance • Full training and ongoing support • The opportunity to complete the Hearing Wellness Advisor qualification if required • Future development opportunities across operations, customer service and regional support What’s in it for you
• Salary: £27,000 + Bonus • Contract: 12-month fixed-term contract • 25–30 days’ annual leave plus bank holidays • Boots Discount Card • Free hearing aids if required as an employee • Free flu vaccination, with discounted vaccinations available for family members • Pension scheme and life assurance • Flexible Benefits Box – tailor your package to suit your individual needs • TELUS wellbeing support – confidential support inside and outside work • Long-service awards recognising your contribution What we’re looking for
• 3 to 5 years’ experience in operations coordination, office management, resource planning or a similar role • Strong organisational, planning and time-management skills • Excellent communication skills and a customer-focused mindset • Confidence using systems, technology and data • A proactive and solutions-focused approach • The ability to remain calm under pressure and adapt to changing priorities • A collaborative approach and willingness to support colleagues across the wider business • Clinical experience would be advantageous, or a willingness to complete the Hearing Wellness Advisor qualification Experience within customer service, retail, healthcare or a multi-site environment would be beneficial. Most importantly, you’ll bring the right attitude, strong organisational skills and a genuine passion for supporting colleagues and delivering an excellent customer experience. We care. We drive innovation. We strive for excellence. We build the best team. #BootsHearingcare