About this role
Job summary
The individual will play a key role in delivering a high quality service at Velindre Cancer Centre. The post holder will work within the Outpatient Service Appointment Booking Team ensuring that all outpatient activity is managed accurately and in a timely manner to support and manage the patient pathway in line with clinical instruction and departmental processes.
Responsible for booking, processing and monitoring outpatient activity, including new patient, follow-up and pre- treatment appointments in conjunction with scheduling of blood tests etc based on clinical request.
Using self management to manage and prioritise time and workload, working primarily independently and on own initiative with minimal supervision to carry out the duties of the post working closely and communicating effectively and working closely with the other members of clinical and administrative teams. Being able to organise workload without supervision, adapting daily work plan to meet rapidly changing priorities where the workload is unpredictable.
The post will require considerable patient contact (by telephone) therefore excellent verbal communication skills are required.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
Responsible for the provision of a comprehensive day to day outpatient booking, processing and scheduling service for patients referred to Velindre Cancer Centre. This includes new patient, follow-up and pre treatment outpatient appointments, agreeing appointment dates and times with patients over the telephone and sending out appointment letters, test request forms and information booklets promptly.
To ensure that the booked outpatient appointment is made as per clinical instruction.
To communicate effectively with empathy and confidentiality when speaking with patients
Deal with telephone calls relating to outpatient appointments, complaints and concerns, for example - responding to unhappy patients who have had clinic appointments rescheduled due to consultants' unavailability or responding to anxious patients who are worried about their appointment/ treatment
Ensuring attention to detail when booking appointments, checking patient are booked into the correct slots and the correct information is sent regarding where, when and how to attend (ie face to face or virtually).
About us
At Velindre University NHS Trust, we are proud to deliver specialist services across Wales through the Velindre Cancer Centre and Welsh Blood Service, supported by our corporate teams and partnerships with NHS Wales Shared Services Partnership and Health Technology Wales.
As we look to the future, we are preparing for the opening of the new Velindre Cancer Centre (nVCC) in Spring 2027--an exciting milestone that will transform cancer care for our population. Located within easy reach of the vibrant city of Cardiff and the stunning Brecon Beacons, we offer a unique working environment that combines innovation, collaboration and an excellent quality of life.
Since our formation in 1994, our dedicated workforce has remained committed to delivering the principles of prudent healthcare across a wide range of roles. We continue to play a vital role in our communities and have ambitious plans to further improve the services we provide.
Everything we do is underpinned by our Trust values. We are caring, respectful, and accountable in how we work with patients, donors, partners and each other--ensuring we deliver the highest standards of care while continuously striving to improve.
If you want to work for an organisation that makes a real difference, embraces innovation, and offers rewarding career opportunities in an inspiring setting, Velindre University NHS Trust is the place for you.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge Essential
Educated to HNC/HND/Diploma level standard of Education Demonstrate good knowledge of outpatient pathways and activity classification
Desirable
Knowledge of Welsh Patient Administration System Knowledge of Welsh Clinical Portal Knowledge of the NHS Welsh Data Dictionary
Experience Essential
Essential knowledge of the pathway acquired through experience Experience of NHS Wales Patient Administration Systems Experience of Data Protection and Confidentiality
Desirable
Experience of working in a hospital environment or NHS organisation Proven interpersonal and communication skills Excellent Telephone manner and Customer Care skills
Skill and Attributes Essential
Ability to effectively prioritise Good Organisational skills Excellent communication skills both verbal and written
Desirable
Welsh Language skills are desirable levels 1 to 5
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Velindre University NHS Trust
Address Velindre Cancer Centre
Velindre Road, Whitchurch
Cardiff
CF14 2TL
United Kingdom
Employer's website https://velindre.nhs.wales/ (Opens in a new tab)