About this role
Job summary
Parkside Private Patients Dept Wexham:
Wk1 Monday-Friday 7am-1pm followed by Saturday 6:45am - 12:45pm
Wk2 Monday-Friday 1pm-7pm
2 week rota: week one 36 hours per week + week two 30 hours per week
You will join our Parkside Wexham team, supporting our clinical colleagues, patients and relatives offering a high level of customer service. This role is integral to the service we offer, where you will be the first point of contact to all those that present to our ward.
Visa Sponsorship:This position is not eligiblefor Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Main duties of the job
Ensure all patients, visitors and staff are treated with courtesy, professionalism, dignity and compassion, providing prompt assistance when required. Promote equality, diversity and inclusion by respecting individuals' cultural, religious beliefs, customs and values, while maintaining strict patient confidentiality in accordance with NHS and hospital policies. Work safely and responsibly, adhering to the Health and Safety at Work Act 1974 and relevant policies, including COSHH, infection prevention and control, and safe manual handling procedures. Report all accidents, incidents and concerns involving patients, visitors, colleagues or oneself promptly and in accordance with hospital procedures. Remain vigilant and immediately report any suspicious persons, activities or packages to the Unit Manager or designated deputy. Follow established procedures during emergencies, including fire, cardiac arrest and other urgent situations, and respond appropriately within the limits of training and competence. Maintain professional boundaries and comply with hospital policies, including avoiding involvement in patients' financial affairs or witnessing legal documents such as wills. Maintain awareness of personal competence and responsibilities, undertaking only duties for which appropriately trained and competent, and seeking support or guidance when necessary.
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Job description Job responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Person Specification
Experience Essential
Experience in delivering a high standard of customer care. Clerical experience.
Desirable
EPIC/CC8 experience.
Qualifications Essential
GCSE English and Maths pass or equivalent.
Skills Essential
Excellent interpersonal skills -ability to communicate effectively with all levels of customer, both internal and external. Able to manage time effectively and to prioritise tasks. Able to work to a consistently high standard. Excellent organisational skills.
Desirable
Knowledge of Private Healthcare. Knowledge of hospital IT programs; EPIC. Microsoft Word, Excel, Outlook skills.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Frimley Health NHS Foundation Trust
Address Wexham Park Hospital
Wexham Street
Slough
SL2 4HL
United Kingdom
Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)