About this role
Job summary
An exciting opportunity has arisen for a Part-Time Receptionist to join the Parkside Private Patients team at Heatherwood Hospital.
The post holder will provide a professional, welcoming and efficient front-of-house service for private patients, visitors and consultants, ensuring an excellent patient experience at all times. Responsibilities include managing patient bookings, preparing documentation, processing patient and insurance details, supporting billing processes and responding to enquiries in a timely and courteous manner.
The successful candidate will possess excellent customer service, communication and organisational skills, with the ability to work independently and manage multiple priorities in a busy environment.
Working Hours:
Thursday: 2.00pm to 8.00pm Friday: 1.00pm to 6.00pm The role requires a flexible and professional approach, maintaining high standards of confidentiality and customer care while supporting the smooth operation of the Parkside Private Patients service.
Main duties of the job
First point of contact for private patients, visitors and consultants attending the Parkside Suite. Provides reception and administrative support to ensure the smooth running of the service. Manages patient appointments, enquiries, and clinic administration. Maintains accurate patient, insurance and payment records.Supports the private patient billing process through effective documentation management. Handles confidential information in accordance with Trust policies and procedures. Works independently and as part of the wider Parkside team to deliver an excellent patient experience. Provide an efficient Reception service to the Parkside Suite, Heatherwood. Ensure all visitors to Parkside receive outstanding customer experience.
About us
Visa Sponsorship:This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Why Join Frimley Health NHS Foundation Trust?
At Frimley Health NHS Foundation Trust, our people are at the heart of everything we do.
As a Disability Confident Employer and recipient of the Gold Award in the Armed Forces Employer Recognition Scheme, we actively champion equality, diversity and inclusion, creating opportunities for people from all backgrounds to build rewarding careers within the NHS.
We also recognise the importance of a healthy work-life balance. By supporting flexible working arrangements wherever possible, we enable our colleagues to balance their professional and personal commitments while continuing to deliver outstanding care to our patients. Whether flexibility means adjusted hours, part-time working, hybrid arrangements or alternative working patterns, we work in partnership with our staff to meet both individual and service needs.
Join UsWhether you're at the start of your career or looking for your next challenge, Frimley Health offers the opportunity to be part of a inclusive, forward-thinking organisation that is committed to excellence, innovation and compassionate care. Together, we can shape the future of healthcare and make a real difference to the lives of the communities we serve.
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Job description Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy
Person Specification
Skills & Knowledge Essential
Excellent IT skills with Microsoft knowledge. Excellent organisational skills. Excellent interpersonal skills - ability to communicate effectively with all levels of customer, both internal and external.
Desirable
Knowledge of Private Healthcare. Knowledge of hospital IT programs; EPIC, Compucare.
Experience Essential
Previously delivered exceptional customer service within a 5-star setting. Experience of working in a customer-facing role. Experience delivering high standards of customer service and administration in a busy environment.
Desirable
Experience of working in a healthcare, private healthcare, reception or front-of-house setting. Experience of working within a Reception/Front of House team.
Qualifications Essential
GCSE Grade C/4 or above (or equivalent) in English and Maths.
Desirable
Customer service delivery/hospitality course.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Frimley Health NHS Foundation Trust
Address Parkside Suite, Heatherwood Hospital
Brook Avenue
Ascot
SL5 7GB
United Kingdom
Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)