About this role
Guest Support Worker, Mercy House (Overnights) Permanent Full-Time
Posting Type: Internal (CUPE Local 5478)
Rate of Pay: $25.25 per hour
Reports to: Manager of Guest Services Employment Type: Permanent Full-Time Location: Overnights - Mercy House/Shelter
Hours: Evenings, Overnights and Weekends
The Guest Support Worker plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests.
What You’ll Do
• Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries
• Build rapport using harm-reduction, trauma-informed, and person-centered approaches
• De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers
• Collaborate with internal teams and external partners to ensure continuity of care
• Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices
• Maintain accurate notes and contribute to communication and documentation
• Participate in team meetings, training, and service improvement initiatives
• Perform light housekeeping (e.g., room setup, spill cleanup) and offsite errands
What You Bring
• Post-secondary education in healthcare, social services, or related field
• Experience in shelters, residential care, or community support
• Knowledge of community resources for those facing homelessness and addictions
• Strong communication, interpersonal, and problem-solving skills
• Ability to work with diverse populations and a commitment to equity and inclusion
• Comfortable with physical tasks (lifting up to 50 lbs)
• Able to work independently and in a team
• Clear Record of Conduct and Vulnerable Sector Check required.
• Equivalent education/experience may be considered.
CLOSING DATE: August 26, 2026
Apply here directly! Best of luck. $25.25 per hour