About this role
Job Title: Case Manager I (Housing)
Reports to: Manager of Guest Services
Location: St. John’s
Employment Type: Temporary Full-Time (temporary backfill)
Type: Union
Hours: Monday to Friday, with flexibility for occasional evening or weekend coverage
Rate of Pay: $31.37 per hour
PCN: 02-300-010
Position Summary
The Housing Case Manager I is responsible for supporting Guests in a range of housing services including housing searches, moving plans, financial resources, housing support and eviction prevention. Reporting to the Manager of Guest Services, the Housing Case Manager is responsible for:
Duties/Responsibilities
• Engaging with individuals experiencing homelessness, as well as barriers to services/housing to identify appropriate support.
• Actively working to remove or lower barriers for guests seeking services, using a harm reduction approach.
• Developing housing goals with Guests and assisting with landlord mediation, housing searches, funding requirements etc.
• Supporting Guests through outreach visits for the purpose of viewings, meetings with landlords and accompanying to relevant appointments.
• Providing support to Guests in their homes with respect to the development of life skills and community integration.
• Navigating systems alongside guests, taking on an advocacy role as required.
• Providing ongoing housing support to assist Guests in maintaining their housing through outreach and assertive engagement.
• Documenting Guest interactions on a shared electronic system in a way that strengthens collaboration across the organization.
• Building and maintaining relationships with Guests, while maintaining clear and consistent boundaries.
• Working as a collaborative member of TGP’s clinical and guest services team, contributing to a continuum of care service provision for guests. Participates as part of a larger multi-disciplinary team of co-located service providers.
• Engaging in de-escalation, crisis and safety planning with guests who may exhibit behaviours that present as barriers to service.
• Submitting required data and reports to the Manager in a timely manner.
Qualifications and Skills
• Bachelors Degree or diploma in health/social services
• Minimum of two years of relevant experience
• Knowledge of available and relevant community resources for marginalized persons
• Sound relationship-building abilities and skills in individual support, conflict resolution, and empathetic listening
• Demonstrate understanding and sensitivity to links between diversity and marginalization.
• Strong interpersonal skills, ability to creatively build relationships with those who may be socially isolated.
• Proficient and professional documentation
• Demonstrate skills in systems navigation.
• Creative, adaptable problem-solving skills
• Clear Record of Conduct and Vulnerable Sector Check
Equivalencies in education and experience will be considered.
Closing Date for Applications: October 14, 2026
$31.37