About this role
Associate Director, Athletics Ticket Operations
Position Description: Plan and develop daily business functions for various departments within the athletic organization. Ensure the athletic organization maintains a favorable public and stakeholder perception while fulfilling the organization's strategic mission.
Major/Essential Functions: • Manage game day operations for assigned Texas Tech athletic events, including post-game summaries, attendance tracking, and sales reporting. • Process daily deposits and reconciliations for the ticket operations unit, including complimentary ticket reconciliations. • Deliver exceptional customer service to all constituents through inbound/outbound calls, email communication, and day-of-game ticket sales. • Maintain and manage ticketing system databases, including Paciolan and Salesforce. • Supervise, train, and schedule part-time and student staff. • Assist with the daily operations of the ticket office. • Support the achievement of defined revenue goals for each sport as established by the Athletic Department. • Assist with the season ticket renewal process for all ticketed events. • Perform other duties as assigned by the Assistant AD of Ticket Operations and the Associate Athletic Director for Ticket Services. • Build and configure seasons, events, and individual games using Paciolan software. • Develop and maintain relationships with season ticket holders and donors. • Oversee/coordinate assignment and distribution of away game and postseason tickets in conjunction with the Red Raider Club and priority points system. • Prepare and submit work orders and purchase orders; complete P-Card reconciliations for Ticket Operations and Sales staff. • Comply with all NCAA, Big 12, and Texas Tech University rules, regulations, and policies.
Preferred Qualifications: • Three years of experience in collegiate athletics, professional sports, ticket operations, ticket sales, or a related field. • Experience using Paciolan ticketing software, including building seasons, events, price structures, and individual games. • Experience with Salesforce or another CRM platform and maintaining accurate customer and ticketing databases. • Experience supervising, training, scheduling, or providing direction to student, part-time, or game-day staff. • Working knowledge of season ticket renewals, complimentary ticket management, player/guest admissions, and postseason or away-game ticket allocation. • Demonstrated ability to build and maintain positive relationships with season ticket holders, donors, fans, coaches, staff, and other constituents. • Strong customer service, communication, organizational, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment. • Proficiency with Microsoft Office applications, particularly Excel, and the ability to analyze and communicate ticket sales, attendance, and revenue data. • Ability and willingness to work evenings, weekends, holidays, and athletic events as required. • Knowledge of NCAA and conference rules and regulations related to ticket operations and intercollegiate athletics.
Required Qualifications: Bachelor's degree in a related field plus three years related experience; OR a combination of related education and/or experience to equal seven years.
About the Department and/or College: Texas Tech Athletics has a commitment to serving and working with various populations and demonstrated alignment with the University’s strategic priorities and values-based culture.
Safety Information: Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.
Pay Statement: Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.
EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
About the University: Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas — hard work, grit and authenticity — the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.