About this role
Customer Experience Teller (Hain Shop Center- Vault)
Job Description: Provides administrative and clerical support to cashier's cage/customer service operations. Reviews current processes to improve efficiencies resulting in a tailored customer experience.
Additional Qualifications/Requirements: FACILITY: HAINERBERG SHOPPING CENTER *APPLICANTS MUST BE ABLE TO WORK FACILITY'S PRIMARY SHIFT SCHEDULE OF EVENINGS, WEEKENDS AND HOLIDAYS.
NOTE FOR EXTERNAL U.S. APPLICANTS: Only external U.S. applicants currently residing in Germany are eligible for consideration for this hourly vacancy. Applications from external U.S. applicants not physically present in Germany will not be considered. Per AE Regulations, U.S. Permanent Resident Aliens (Green Card holders) who are not nationals of a NATO country are ineligible for NAF employment under U.S. employment conditions and may be employed only under host-nation (local national) employment conditions.
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LOCAL NATIONAL INFORMATION: JOB TITLE: CASH ACCT JOB CODE: 4189L04-01: GRADE: C 4: CATEGORY: REGULAR PART TIME; 25.0 HOURS PER WEEK/ 5 DAYS PER WEEK , PAY RANGE: € 1741.92.
APPLICANTS MUST BE ABLE TO WORK ALL SHIFTS TO INCLUDE EARLY MORNINGS,AFTERNOONS,EVENING SHIFTS,WEEKENDS AND HOLIDAYS. MAJORITY OF SHIFT HOURS WILL BE IN THE EVENING. ACTIVELY COMMUNICATES/PROMOTES THE BENEFITS OF THE IN-STORE CREDIT CARD TO CUSTOMERS IN ORDER TO DRIVE SALES GROWTH AND INCREASE CUSTOMER LOYALTY. APPLICANTS APPLYING ON A LOCAL NATIONAL APPLICATION MUST CONTACT THE SERVICING HUMAN RESOURCES OFFICE AT 0611-72386411/412/413/410.IF YOU HAVE ANY QUESTIONS ABOUT THIS VACANCY YOU MAY ALSO EMAIL OUR OFFICE AT:[email protected].
Job Qualifications: Cash handling, accounting, and/or bookkeeping experience is required. Must possess knowledge of and ability to operate standard accounting machines
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Major Duties: Provides high level of customer service and guidance to associates. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship in order to deliver a personalized customer experience. Operates a cash register or other sales related equipment to perform daily tasks. Verifies and accepts multiple tenders for payments and makes change with accuracy and zero variance tolerance. Provides support for order pickups and returns from online retailers, including third party retailers. Maintains accountability for all money assigned, handles financial transactions, including issuing funds, preparing deposits, reconciling receipts, and processing payment services. May maintain control of internal keys and handheld scanners. Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty. Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse. May perform a variety of routine administrative clerical duties such as processing layaways, controlling layaway merchandise, refunds/adjustments, issuing hunting/fishing licenses, and school meals at OCONUS locations. Performs other duties as assigned.
Who We Are: Wiesbaden Exchange Hainerberg Shopping Center Vault/Customer Service Department