About this role
Support Engineer
Job description: Job Description – Support Engineer To ensure success as a support engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. A top-class support engineer provides fast and effective support for clients experiencing basic hardware and software issues. Support Engineer Responsibilities: • Responding to client support requests. • Contacting clients to find out the nature of the problem. • Traveling to the client’s location or connecting via a remote link. • Troubleshooting hardware and software issues. • Installing and maintaining hardware and computer peripherals. • Installing and upgrading operating systems and computer software. • Troubleshooting networking and connection issues. • Advising on software or hardware upgrades. • Providing basic training in computer operation and management. • Completing job reports and ordering supplies. Support Engineer Requirements: • Bachelor’s degree in computer science or information technology. • Proven work experience as a desktop support engineer or support technician. • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals. • Knowledge of popular operating systems, software applications, and remote connection systems. • Ability to solve complex hardware and software issues. • Ability to travel and work after hours when necessary. • Excellent interpersonal skills. • Good written and verbal communication skills.