About this role
Why Join DAZN? Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Hyderabad offers a dynamic work environment with a great balance of career growth and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Hyderabad is the perfect place to make your mark and grow your career. Job Summary We are seeking a Streaming Engineer Support (SES L1) to join the Streaming Engineering Support team at DAZN’s Hyderabad office. This role is responsible for 24×7 monitoring and first-level operational support of DAZN’s streaming platforms. The engineer will identify issues, perform initial troubleshooting, create and manage tickets, and escalate to L2/Lead engineers as required. The role plays a critical part in supporting live sports events and PPVs, where speed, accuracy, and ownership are essential. The ideal candidate understands the real-time nature of live sports streaming, can remain highly alert during live events, quickly identify anomalies, translate observations into actionable tickets, and drive issues through to resolution with strong follow-up to prevent recurrence. This is a hands-on role in a fast-paced, 24×7 operational environment. Monitoring & Alert Response Monitor streaming platforms, CDN performance, and playback metrics using tools such as Conviva, NewRelic, Coralogix, or equivalent tools. Perform continuous platform health checks before, during, and after live events. Identify issues proactively, including subtle playback or quality degradations. Create clear, well-structured tickets and initiate timely discussions with relevant teams. Respond to alerts promptly and escalate issues to Senior engineers in line with defined SOPs. Maintain accurate incident records, including observations, actions taken, and outcomes. Take end-to-end ownership of assigned issues, ensuring timely resolution and verification of fixes. Coordinate with internal teams and third-party vendors until issues are fully resolved. Incident & Live Event Support Provide first-level incident support for live events, PPV /Hypercare events, and high-priority operational issues. Perform initial troubleshooting for playback, CDN, and platform-related problems. Operate with a live-sports mindset during events, maintaining high focus, rapid response, and clear communication. Prioritize customer impact during live sports events to minimize disruption. Track incidents through resolution and post-event validation. Root Cause & Prevention Support Assist with Root Cause Analysis (RCA) for major and recurring issues by providing logs, data, observations, and supporting evidence. Support L2/Lead engineers in reproducing issues and identifying contributing factors. Ensure learnings and corrective actions are documented and tracked to prevent recurrence, particularly for live sports scenarios. Event Readiness Conduct pre-event system and platform readiness checks. Coordinate with relevant teams to confirm readiness before event start. Monitor live events closely and escalate issues immediately to reduce customer impact. Documentation & Knowledge Sharing Maintain accurate and up-to-date documentation of monitoring procedures, incidents, and troubleshooting steps. Share insights and lessons learned with the team to continuously improve operational readiness and processes.