About this role
Service Coordinator / Dispatcher Forklift & Material Handling Equipment Service 📍 Charlotte, NC | Full-Time | Onsite | Monday-Friday 💲 Competitive Pay Based on Experience Help Keep Customers Running WMH Solutions is looking for a Service Coordinator / Dispatcher to support our customers, technicians, and service operations team. If you've worked in service dispatching, service writing, customer support, automotive service, fleet maintenance, equipment service, heavy equipment, construction equipment, or industrial operations, this could be an excellent opportunity to grow your career. In this role, you'll help coordinate technician schedules, manage service work orders, communicate with customers, support billing and documentation, and keep service operations moving efficiently. Simply put: You'll be one of the key people helping customers get the support they need and helping technicians stay productive in the field. Why This Role Matters When a customer's equipment is down, every minute matters. This position serves as the connection point between: ✔ Customers ✔ Field Service Technicians ✔ Parts Personnel ✔ Branch Operations ✔ Service Leadership Your ability to stay organized, communicate clearly, and keep moving pieces aligned directly impacts customer satisfaction, technician productivity, and overall service performance. Why Join WMH? For more than 35 years, WMH Solutions has been a trusted leader in material handling equipment, service, rentals, fleet management, automation, and warehouse solutions. Today, WMH supports customers across six states with 11 locations and more than 250 associates. What Sets WMH Apart? ✔ Exclusive Linde Material Handling dealership partner ✔ 35+ years of industry leadership ✔ Growing service organization ✔ Industry-leading technology and equipment ✔ Internal promotion opportunities ✔ Leadership development programs ✔ Long-term career stability ✔ Team-oriented culture At WMH, we don't just fill positions. We invest in people and help build long-term careers. Benefits Include ✔ Medical Insurance ✔ Dental Insurance ✔ Vision Insurance ✔ Life Insurance ✔ Short-Term & Long-Term Disability ✔ 401(k) with Company Match ✔ Profit Sharing Opportunities ✔ Paid Holidays ✔ Paid Time Off ✔ Cell Phone Allowance ✔ Professional Development ✔ Leadership Development Opportunities ✔ Internal Career Growth