About this role
Reward Gateway | Edenred is a leading digital platform that provides services and payment solutions for employees, connecting 52 million users with 2 million partner merchants across 45 countries through nearly 1 million corporate clients. Our shared missions are to "Make the World a Better Place to Work" and to "Enrich Connections for Good." By joining us, you will help improve employee engagement and build stronger, more resilient organizations, ultimately enhancing people's daily lives. These guiding missions inform our every action and pave the way for a sustainable future. Your Role in Our Mission: An opportunity has become available for a Data Analyst & Process Improvement Specialist in the Support Department. In this role, you will be responsible for creating insightful reports and dashboards, while also leading process improvement projects, including the implementation of AI solutions. This role requires a blend of analytical skills, project management, and a strong understanding of operational processes. Data Analysis and Reporting: · Develop, maintain, and enhance interactive dashboards and reports using tools such Excel, Tableau, Power BI. · Analyse data to identify trends, insights, and opportunities for operational improvements. · Collaborate with stakeholders to gather requirements and ensure reporting meets business needs. Process Improvement: · Lead process improvement initiatives in collaboration with the Heads of Departments by analysing current workflows and identifying inefficiencies. · Work with Operations Director and Heads of Departments to Develop and implement strategies for AI integration to optimise operations. · Stay updated on industry trends and best practices in data analytics and process improvement. · Recommend and support implementation of new tools and technologies to enhance operational efficiency. Project Management: · Manage process improvement projects ensuring timely delivery and alignment with organisational goals. · Facilitate cross-functional collaboration to drive project success and stakeholder engagement.