About this role
About the Client A fast-growing, U.S.-based hospitality staffing platform connects restaurants, hotels, catering/event teams, and other operators with vetted professionals to fill shifts quickly and reliably. Operating nationwide in dozens of cities, the company supports high-volume, shift-based work with a streamlined, tech-enabled experience. The team values accuracy, speed, and exceptional service for both businesses and professionals. Why does this role exist? This role ensures accurate, timely, and compliant payroll for a high-volume, shift-based workforce, including complex adjustments, tips, and reimbursements. As the company scales, the Payroll Specialist will streamline investigations (such as W-2 suspensions) and handle employment verification requests with precision and confidentiality. The objective is to protect data integrity, minimize payroll errors, and deliver an excellent experience to internal stakeholders and the workforce. Payroll Processing & Adjustments Process on-cycle and off-cycle payroll adjustments with a high degree of accuracy Calculate gross-to-net impacts for adjustments, ensuring correct taxes and deductions Enter, validate, and reconcile changes within the payroll platform before payroll close Tips, Reimbursements & Compliance Record and reconcile tips, service charges, and reimbursements within payroll Apply correct taxable vs. non-taxable treatment per federal and state rules Partner with Finance/Customer Success to resolve discrepancies quickly Investigations & Issue Resolution Investigate and resolve W-2 suspensions and related data mismatches Review exception reports, research root causes, and implement corrective actions Document findings and maintain clear audit trails for all resolutions Employment Verification & Documentation Process employment verification requests submitted electronically or from scanned physical mail Maintain organized records, ensuring confidentiality and data protection Adhere to company SOPs and compliance requirements for PII handling Collaboration & Tools Communicate status, blockers, and updates via Slack with speed and clarity Follow and improve payroll SOPs; suggest process and tooling enhancements Coordinate cross-functionally to support smooth payroll cycles