About this role
Help organisations navigate cyber incidents when it matters most Are you calm under pressure, confident making decisions, and able to communicate effectively with people at every level of an organisation? We're looking for a Cyber Incident Manager to coordinate and manage cyber incidents from initial notification through to resolution. Whilst you'll work closely with technical specialists, this role is focused on project coordination, stakeholder management, communication, organisation and decision-making rather than hands-on technical cybersecurity. You will become the central point of coordination during an incident, ensuring the right people are engaged, actions are progressing, stakeholders are informed, and clients receive an exceptional experience during what is often a challenging and stressful time. This role is ideal for someone with strong organisational skills, professional confidence, excellent communication abilities and the judgement to assess information, make decisions and back themselves. Location: Gold Coast/Brisbane Managing cyber incidents from triage through to resolution. Acting as the primary point of contact for clients during an incident. Coordinating technical specialists, investigators and support teams to ensure actions are completed. Leading incident calls and stakeholder meetings. Managing action plans, timelines, priorities and deliverables. Providing regular updates to clients, insurers, legal counsel and internal stakeholders. Translating technical information into clear business-focused communication. Working closely with executives and senior leaders to support decision making. Maintaining incident records, reports and documentation. Supporting lessons learned and continuous improvement activities. Building trusted relationships with clients and key stakeholders. Identifying risks, issues and opportunities for improvement throughout the incident lifecycle.