About this role
Job summary
The role of Operations Lead is critical in providing victims of sexual assault with the dedicated support and care required. We're looking for a caring and compassionate individual to join our team and help ensure that SARC patients receive the comprehensive assistance needed, as well as promoting and delivering an outstanding service.
Main duties of the job
Key Responsibilities will include:
* Provide effective leadership to all staff in SARC contracts in the Midlands.
* To manage the client relationship with senior client stakeholders - ensuring that the clients are satisfied with the service we provide and identifying opportunities to grow our service offerings through improving services.
* To maintain a highly visible presence to staff, NHSE & Police, and patients.
* To act as a role model - leading on developing and embedding quality standards - in line with MHL policy and our regulators.
* To ensure that high quality, evidence based, patient focused care is provided to all patients.
* To ensure all client and company KPIs are met and reported on as required.
* To oversee the rotas - ensuring compliance with client KPIs
* To promote cohesive working relationships between all staff including HCPs, FMEs and external stakeholders
* The requirement to work ad hoc as a crisis worker, would be expected on site at least 2 days a week..
About us
Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.
Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.
Job description Job responsibilities
About the Role
Location: Midlands. The base location will be the closest to the successful candidate's home.
Working predominantly in the West Midlands with some ad hoc working expected across the Midlands, including the sites in the East
Horizon SARC - B36 8NDThe Glade, Bransford and Telford SARC - WR6 5JD and TF1 2BB Grange Park SARC , Staffordshire - ST6 2JNBlue Sky SARC - Nuneaton - CV10 7DJWillow Tree SARC - WS10 8SY. Additional Locations: Topaz Centre - NG5 6FZMillfield House - DE55 7BUJuniper Lodge - LE3 6RJ
Salary: £46,000 per annum, based on 40 hours FTE per week, plus £3,000 car allowance.
Hours: 40 hours per week
Shift patterns: Monday - Friday, 9am-5pm.
Some degree of flexibility required dependent on service needs.
Are you looking for a new and exciting alternative career path within the Health & Justice care sector? This is the perfect opportunity for a compassionate person to join a growing, innovative, and market-leading service provider within Sexual Assault Referral Centres (SARC).
As an Operations Lead, you'll receive full training and support, with further opportunities to undertake additional higher education after one year in-post.
Join the Best Provider, Make the Greatest Difference Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field.
We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.
DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.
Person Specification
Qualifications Essential
Previous management experience (leadership and management of teams) Robust skills in Microsoft office including Word, Excell, SharePoint, etc. Knowledge and understanding of safeguarding children and adults. Knowledge and understanding of confidentiality. Experience of autonomous working. Whilst the position may be based from one location, additional travel will be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle. Advanced DBS and level 2 Police vetting will be required. Knowledge of the Criminal Justice / Healthcare sector. Attention to Detail. Change management and continuous improvement experience, including undertaking audits Excellent verbal and written communication skills Strong organisational skills
Desirable
Experience of line management of staff A formal supervisory or management qualification or equivalent experience Awareness of financial/budgetary management and business planning Worked within a SARC setting
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mountain Healthcare Ltd
Address
Birmingham
B36 8GH
United Kingdom
Employer's website https://www.mountainhealthcare.co.uk/ (Opens in a new tab)