About this role
Are you a customer-focused professional who enjoys solving problems and supporting clients with clear, accurate information? Join the team and support daily customer service operations! What are you going to do? As a Customer Service Representative, you will be the main point of contact for customers, providing information about products and services and helping resolve issues or complaints. - Handle customer inquiries regarding products, services, orders, and billing; - Resolve service or billing issues by exchanging merchandise, processing refunds, or adjusting invoices; - Contact customers to provide updates, clarify questions, or communicate investigation results; - Escalate unresolved issues to appropriate departments for further action; - Maintain detailed records of customer interactions, complaints, comments, and resolutions; - Ensure accurate documentation of all customer data and conversations. What do we offer? - Competitive salary of €3,460 gross per month; - Standard working hours: Monday to Friday from 8:30 to 17:00; - A 12-month contract for 40h per week; - 25 vacation days; 8.33% holiday allowance; - Pension plan from the first day of employment; - Access to the Adecco Academy for trainings and development. Where will you work? You will join an international company committed to delivering high-quality service to its customers across Europe. The organization values professionalism, collaboration, and continuous improvement. The team environment is dynamic, diverse, and focused on delivering the best possible customer experience. What do we ask? - Fluency in Dutch and English - 0–2 years of customer service experience; - Strong verbal and written communication skills and attention to detail; - Ability to work independently and manage time effectively; - Strong customer service mindset and interpersonal skills; - Ability to accurately document and record customer interactions; - Experience with MS Outlook and general data-entry software Are you