About this role
Receptionist (Day/Night) – Clayton Hotel Amsterdam American Step into the spotlight at Clayton Hotel Amsterdam American - an iconic Art Deco dining landmark in the heart of Amsterdam's bustling Leidseplein. Our Front Office Squad makes sure that guests parade through our hotel every day. Do you have the skills required to provide your guests with the ultimate experience? - We're looking for a Receptionist (Day/Night) who brings warmth, confidence, and professionalism to every guest interaction. From the very first “welcome” to the final “see you soon,” you'll be the friendly face that makes every stay memorable. Clayton Hotel Amsterdam American, part of the Dalata Hotel Group, is a 4-star, 173-room hotel nestled in one of the most beautiful art nouveau buildings in the Netherlands. Home to the legendary Café Americain and stylish Bar Americain, we welcome guests from all over the world with an experience that's as memorable as our setting. Objective of the Role As Receptionist, you'll be the heartbeat of our Front Office. You'll make each guest feel seen, supported, and at home, whether you're checking them in, sharing local tips, or making sure their stay runs seamlessly from start to finish. You'll juggle calls, bookings, and requests with professionalism and a smile, ensuring every guest leaves with lasting memories of their time in Amsterdam. Additionally, you're open to working both day and night shifts. Key Responsibilities Deliver Exceptional Service • Welcome guests with genuine warmth and professionalism • Handle check-ins and check-outs efficiently and accurately • Manage reservations, payments, and financial transactions • Answer questions and handle requests with confidence and care • Share recommendations about Amsterdam's best attractions, events, and dining Be the Connection • Communicate clearly with other departments to ensure smooth operations • Support guests with special requests, wake-up calls, and message