About this role
In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy. Job Description: The Freight Operator is responsible for the fast and efficient flow of goods on behalf of our customers from the sender to the receiver. This role holds a number of responsibilities: Customer Service - Providing comprehensive logistics solutions based on the needs of the client. - Maintaining excellent communication with customers, providing timely updates of shipments. - Evaluating potential clients’ shipping needs and recommending appropriate solutions. - Assessing carrier performance based on customer feedback and implementing changes where necessary. - Establishing relationships with vendors and suppliers to develop new business opportunities. - Negotiate and arrange transport of goods - Communicating with carriers relating to transport updates, issues affecting the carrier, delivery times etc. - Resolve any issues that may arise during shipping, such as delays or damaged goods. Administration - Tracking shipments using WMS software system (Azyra/SAP). - Prepare and process documentation required for customs clearance and other international shipping requirements. - Reviewing shipping documentation to ensure compliance with company standards and industry regulations e.g., customs. - Ensure all customs procedures/regulations for freight are complied with to maintain AEO Status. - Accessing multiple data bases to monitor, track, and verify incoming and outgoing shipments. - Non-conformance reporting in accordance with the KPI’s. - Create, update, and execute SOPs for new and existing processes. Accounts - Assisting with the identification of cross sell/up sell opportunities to the customers. - Responding to tender requests and providing quotations. - Coordinating with shipping companies to negotiate rates and schedules for shipments. - Statement reconciliation and ensure carriers are paid on time. - Assisting with resolving any billing/equipment disputes that arise from operational activities. - Understand and input applicable financial components of shipments for proper billing of customers. - Bad debt management - Profitability weekly reviews Freight Forwarding - Understanding the importance of Standard Trading Conditions and their incorporation into International Contracts. - Understanding the difference in the level of liability when acting as an Agent or as a Principal/Carrier. - Know the complete and accurate information (Shipper’s Instructions) to be received in writing from the Shipper for every consignment. Knowledge & Other Skills: Proven experience in Sales, Marketing, or Customer Service role. Previous experience using in freight/transport industry. Excellent attention to detail. Computer-competent with a working knowledge of Microsoft Office and WMS. Customs knowledge and experience. Strong organisational skills and coordination abilities Excellent communication and interpersonal skills Keen on working in a fast-paced environment. Third-level qualification in related field.