About this role
First Year Apprentice Vacancy Logistics Associate Apprenticeship Job Title: Freight Apprentice Position Reports to: Paul Burke (Road Freight Manager Ireland) Location: Based in SSL B1, Deerpark Industrial Estate, Oranmore, Co. Galway Start date: September in line with course start date Role Purpose: This role supports the fast and efficient flow of goods on behalf of our customers from the sender to the receiver. **Key Tasks and Responsibilities: General: • Handle clients and shipments from A to Z (From booking to financial settlements). • Manage import and export processes. • Maintain Group Email Inbox. • Managing international shipping logistics for large shipments by working with customs agents, shipping companies, and other third parties. • Coordinating transportation arrangements such as trucks, railcars, airplanes, ships, or ocean containers. • Support the Road Freight Manager Ireland to achieve corporate goals while providing recommendations of continuous process improvements. Customer Service: • Understanding the client’s business and shipping needs to provide comprehensive logistics solutions. • Develop strong relationships with clients to ensure their satisfaction and repeat business. • Communicating with customers regarding shipment details and delivery schedules. • Evaluating potential clients’ shipping needs and recommending appropriate solutions e.g., trucking, airline, shipping, or train. • Assessing carrier performance based on customer feedback and implementing changes where necessary. • Establishing relationships with vendors and suppliers to develop new business opportunities. • Negotiate and arrange transport of goods with shipping or freight companies. • Communicating with carriers relating to transport updates, issues affecting the carrier, delivery times etc. • Resolve any issues that may arise during shipping, such as delays or damaged goods. Administration: • Tracking shipments using a software system. • Reviewing shipping documentation to ensure compliance with company standards and regulations e.g., customs. • Maintaining records of all incoming and outgoing shipments. • Ensure all customs procedures/regulations for freight are complied with to maintain AEO Status. • Accessing multiple data bases to monitor, track, and verify incoming and outgoing shipments. • Non-conformance reporting in accordance with the KPI’s. • Prepare and process documentation required for customs clearance and other international shipping requirements. • Create, update, and execute SOPs for new and existing processes. • Verify adherence of documentation to customs, insurance, or regulatory requirements. Accounts: • Assists with the identification of cross sell/up sell opportunities to the customers. • Responding to tender requests and providing quotations. • Coordinating with shipping companies to negotiate rates and schedules for shipments.