About this role
In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy. The Technical Operations Analyst is responsible for supporting day-to-day service operations, improving performance through data-driven insights, and ensuring efficient coordination of technical teams. The role combines operational support, systems management, reporting, and workflow optimisation to enhance service delivery Main duties and responsibilities ▪ Track and monitor key performance indicators (KPIs) to measure operational efficiency and service performance ▪ Use Power BI to analyse operational data and generate actionable insights for continuous improvement ▪ Produce clear, structured reports for management and stakeholders to support decision-making ▪ Provide day-to-day IT and systems support, troubleshooting issues and ensuring smooth operations ▪ Conduct workflow analysis, recommend data-driven improvements, and support the implementation of operational systems and digital tools ▪ Train and onboard engineers on systems, tools, and processes to ensure consistency and compliance ▪ Schedule and coordinate engineering teams to maximise coverage, efficiency, and response times ▪ Manage and optimise technical workflows to improve productivity and streamline operations ▪ Support ongoing system improvements and process enhancements across the service function Qualifications and experience ▪ Strong analytical and problem-solving skills ▪ Experience with Power BI or similar reporting tools ▪ Good understanding of operational workflows and service environments ▪ Strong organisational and coordination abilities ▪ Effective communication with both technical teams and stakeholders ▪ Experience in IT support, service operations, or facilities coordination (desirable)