About this role
• AML and reporting • Fraud monitoring• Transaction Dispute handling • Insurance Claims handling• Product Knowledge queries• Other Card benefits queries• Using the Card Management System in an effective and timely manner• Client Identification and Security • Online Services queries• Identifying Account types and Credit limits • Maintaining Customer Profile • Card and Pin related enquires• Transaction and Authorization information • Statements and Settlements queries• New Applications and Account closures requests• Telephony System navigation• Email system navigation• Issues and complaints escalation • Balance queries• Assisting LSB with control duties• Conducting regular customer surveys