About this role
We are looking for a detail-oriented and proactive Medical Administrative Assistant to join a growing mental health practice supporting a team across two locations. This is a fantastic opportunity for someone with experience in medical administration, healthcare support, or a mental health practice who enjoys working behind the scenes to keep processes organised and running smoothly.
The Role You’ll provide essential administrative support to the practice, helping to manage day-to-day tasks and ensuring the clinical team can remain focused on delivering excellent patient care.
Key responsibilities will include: ● Managing and sending faxes and handling incoming documentation ● Coordinating lab-related administrative tasks ● Supporting prior authorisations (PAs) ● Coordinating external referrals ● Managing and organising administrative follow-ups ● Answering incoming phone calls where appropriate ● Providing general back-office administrative support ● Following established SOPs and processes ● Identifying opportunities to improve and streamline administrative systems