About this role
Job summary
Provide professional barbering services to patients within a secure forensic mental health hospital, promoting dignity, wellbeing, and personal care through high-quality haircuts, beard trimming, and hair care advice. Maintain high standards of hygiene by cleaning, sterilising, and safely maintaining barbering equipment in accordance with infection prevention and health and safety policies. Work collaboratively with multidisciplinary teams while adhering to security procedures, confidentiality, and safeguarding requirements. Support the operation of the Patients' Shop by serving customers, operating the EPOS till system, assisting with stock control, maintaining accurate records. Deliver excellent customer service while demonstrating professionalism, respect, flexibility, and a commitment to NHS values in a secure healthcare environment.
Main duties of the job
Delivered professional barbering services, including hair cutting, beard and moustache trimming, shampooing, and styling for patients within a secure forensic mental health hospital.
Promoted patients' dignity, confidence, and wellbeing by providing a welcoming, respectful, and person-centred grooming service.
Consulted with patients to understand their preferences while providing professional advice on hairstyles and hair and scalp care.
Maintained high standards of hygiene by cleaning, disinfecting, sterilising, and safely storing barbering equipment in line with infection prevention and control procedures.
Conducted routine security checks and adhered to all security protocols required within a high-secure healthcare environment.
Assisted with the operation of the Patients' Shop by serving customers, operating the till, replenishing stock, pricing goods, processing patient orders, and supporting stock control and stocktaking activities.
Demonstrated flexibility by supporting wider Rehabilitation Services as required while maintaining high standards of customer service, professionalism, and teamwork.
Maintained strict information governance and confidentiality standards by handling patient information securely, sharing information only on a need-to-know basis, and complying with NHS data protection, GDPR, and Trust policies.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications Essential
NVQ Level 2 or equivalent qualification in Barbering or Hairdressing. Evidence of continuing professional development
Desirable
Work experience in a Health or Social Care or 3rd Sector setting Experience support people with extra support needs
Experience Essential
Experience of providing professional barbering services Experience of delivering excellent customer service Experience of maintaining high standards of hygiene and infection prevention Experience using barbering equipment safely and maintaining tools to a high standard Experience working as part of a team.
Desirable
NVQ Level 2 or equivalent qualification in Barbering or Hairdressing. Evidence of continuing professional development.
Personal Qualities Essential
Able to show flexibility in working arrangements to meet service needs. Able to exercise discretion and maintain confidentiality at all times. Motivated, enthusiastic and willing to learn Proactive. Professional, mature and responsible attitude.
Desirable
Methodical approach to tasks. Willingness to take on responsibility for other tasks.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name West London NHS Trust
Address St Bernard's Hospital
Southall
UB2 4SD
United Kingdom
Employer's website https://www.westlondon.nhs.uk (Opens in a new tab)