About this role
Job summary
Ealing Community Partners / West London NHS Trust are seeking to recruit professional permanent band 3 team administrators to join the Ealing Community Partners Referral Hub.
The referral hub has about 30 staff, both clinicians and administrators, working around the clock to facilitate both urgent and routine pathways to in-excess-of 85,000 referrals per year for the majority of the Community Health Care services within Ealing.
The role will require you to work closely with other administrators and clinical staff across the ECP localities, GP surgeries, team leads, patients and their relatives, while handling sensitive personal data.
The ideal candidates will have excellent written and verbal communication, a warm telephone manner, strong administration skills and good IT knowledge, with the ability to work flexibly within a team in a challenging environment of a 24 hour 7 days a week office.
Main duties of the job
The role is varied and duties include:
Checking patient eligibility.
Registering all referrals on the SystmOne IT platform.
Maintaining and reporting on service-specific waiting lists.
Requesting clinical triages when indicated.
Sending appointments directly by letter or arranging on the telephone after patient responses to opt in texts/letters.
Answering patient enquiry telephone calls; giving basic information when able, or transferring the call to the specific service treating the patient or escalating to team management.
Receiving and recording accurate and concise messages, ensuring messages are forwarded on appropriately and timely.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications and Education Essential
GCSE or equivalent in English and Maths
Experience Essential
Significant experience of working in an administrative capacity Knowledge of the database System 1
Desirable
Experience of working in an NHS setting
Skills and Abilities Essential
Demonstrable knowledge of MS Word, Outlook and Excel Demonstrable knowledge of Microsoft PowerPoint Accurate data entry and typing skills Ability to work unsupervised Ability to prioritise own workload Ability to work within a team Able to deal with difficult/emotional callers
Desirable
Demonstrable knowledge of System 1 database
Personal Qualities Essential
Capacity to manage a demanding workload
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name West London NHS Trust
Address St Bernards
SOUTHALL
UB1 3EU
United Kingdom
Employer's website https://www.westlondon.nhs.uk (Opens in a new tab)