About this role
Job summary
We are currently seeking an enthusiastic and motivated Clinical Team Administrator to work in our Central Youth Team based at 80 St Stephens in Norwich. The role will be offered on a fixed term contract for 9 months.
We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service. You will be encouraged to develop your skills and knowledge and we may ask you to spend time networking with other bases to facilitate this process.
This role will require a confident, level-headed individual who has experience of supporting a busy team, is able to respond to changing priorities and delivering accurate work within tight deadlines. You should have a good understanding of confidentiality and data protection.
Main duties of the job
This role will involve a range of administration duties to meet the needs of our clinical teams and service users, but specific responsibility will be placed upon business process, referrals, data entry and performance compliance. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust systems such as Lorenzo would be an advantage, however training would be given in respect to any training needs.
The roles and responsibility of this post include but not exclusive to:
Update the Trust's electronic records system, (Lorenzo), inputting information in an accurate and timely manner. This will include the entering and accepting of referrals, updating patient records and transfer of cases to other teams. Experience of Lorenzo would be helpful but full training will be given. Managing Assessment, Triage and Treatment spreadsheets. Managing Assessment bookings in a prompt fashion and outcomes following assessment. Managing incoming calls. Liaising with other teams. Supporting Clinicians to maintain electronic patient records. Typing of letters. Maintaining and monitoring spreadsheets. Collating and distribution of reports. Minuting meetings. Undertake other appropriate duties, being adaptable and flexible to service needs across the locality.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk?The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description Job responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Person Specification
Qualifications Essential
Pitman/RSA III Typing/Word Processing or equivalent secretarial experience at intermediate level NVQ3 Business Administration or equivalent or working towards NVQ2 Customer Services or working towards
Desirable
Shorthand Knowledge of Trust electronic record system
Experience Essential
Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level Working on own initiative with minimal supervision Ability to work with senior members of staff across a large organisation
Desirable
Staff Supervision/Appraisal process
Skills Essential
Excellent articulate communication skills Ability to coordinate and prioritise management diaries ICT Skills including Microsoft, especially spreadsheets and presentations e.g Excel and PowerPoint or equivalent
Knowledge Essential
Working knowledge of Microsoft packages or equivalent Maintaining administrative/secretarial systems
Desirable
Knowledge of NHS policy/procedures Knowledge of medical terminology
Other Essential
Able to work flexible across a range of different sites/offices
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Norfolk & Suffolk Foundation NHS Trust
Address 80 St Stephens Road
Norwich
NR1 3RE
United Kingdom
Employer's website https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)