About this role
Job summary
We are currently seeking an enthusiastic and motivated Clinical Team Administrator to work in our Central Child, Family and Young People Service based at Mary Chapman House in Norwich. The role will be offered on a permanent, full-time basis, office based (across 5 days).
We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service. You will be encouraged to develop your skills and knowledge, and the post also requires reception cover at times of need.
This role will require a reliable, confident, level-headed individual who has experience of supporting a busy team, is able to respond to changing priorities and delivering accurate work within tight deadlines. You should have a good understanding of confidentiality and data protection.
Main duties of the job
The ideal candidate will have strong communication skills, the ability to prioritise and work under pressure, as well as demonstratable administrative experience.
This is an office-based role where you must be reliable, possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to deal with telephone calls confidently and sensitively from individuals who may sometimes be distressed or upset.
You will be joining a fast-paced and changing environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust systems such as Lorenzo would be an advantage, however training would be given in respect to any training needs.
You should be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
About us
At Norfolk and Suffolk NHS Foundation Trust we provide mental health, secure and learning disability services across Norfolk and Suffolk. We believe in recovery and wellbeing, and we promote physical health, strong relationships and a balance between treatment and continuing an active life.
Benefits
Benefits included with this role are:
NHS pension A comprehensive in house & external training programmes Career progression Starting annual leave of 27 days per annum ( pro rata) increasing to 33 days pa based on length of service (plus paid bank holidays) Staff physio service NHS discounts and many more. Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Job description Job responsibilities
ROLE SUMMARY
Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers.Respond to the administrative needs of the service to ensure that the requirements of theorganisation are met.DUTIES AND RESPONSIBILITIES
Clinical Support
Provide accurate, prompt and efficient secretarial/administrative support to the clinical multidisciplinary team which may include spreadsheets and reports.
Use electronic systems to input and access information as required by the clinical multidisciplinary team.
Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.
Liaise with clinical team members in relation to urgent referrals or other emergencies.
Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
Take and process minutes for teams (across the Locality).
Person Specification
Qualifications Essential
Pitman/RSA III Typing/Word Processing or equivalent secretarial experience at intermediate level NVQ3 Business Administration or equivalent or working towards NVQ2 Customer Services or working towards
Desirable
Shorthand Knowledge of Trust electronic record system
Experience Essential
Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level Working on own initiative with minimal supervision Ability to work with senior members of staff across a large organisation
Desirable
Staff Supervision/Appraisal process
Skills Essential
Excellent articulate communication skills Ability to coordinate and prioritise management diaries ICT Skills including Microsoft, especially spreadsheets and presentations e.g Excel and PowerPoint or equivalent
Knowledge Essential
Working knowledge of Microsoft packages or equivalent Maintaining administrative/secretarial systems
Desirable
Knowledge of NHS policy/procedures Knowledge of medical terminology
Other Essential
Able to work flexible across a range of different sites/offices
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Norfolk & Suffolk Foundation NHS Trust
Address Mary Chapman House
120 Hotblack Road
Norwich
NR2 4HN
United Kingdom
Employer's website https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)