About this role
Job summary
We are looking for an organised and motivated Outpatient Clinic Coordinator to support the smooth running of outpatient services. The successful candidate will provide administrative support to clinicians and patients, ensuring clinics are booked efficiently and patient pathways are managed effectively. Excellent communication, attention to detail and the ability to work in a busy environment are essential.
Please note the following roles are available:
1x 0.6 WTE fixed term
1x 1 WTE fixed term
Please note that these admin roles are under consultation so some aspects of the job description may be subject to change in the future.
Main duties of the job
Coordinate and manage outpatient clinic appointments.
Ensure patient records and clinic information are updated accurately
Liaise with consultations, nursing staff and other departments
Handle telephone and email queries
Support outpatient waiting list and appointment bookings
Maintain confidentiality and comply with Trust policies
About us
What's in it for You?
At Moorfields, we invest in you--your growth, your wellbeing, your future.You'll join a flexible, supportive organisation offering:
o Competitive salary (including high-cost area supplement)
o Membership of the NHS Pension Scheme
o 24/7 independent counselling support
o Career-long learning and development opportunities
o Excellent transport connections
o Access to NHS and Blue Light discount schemes
o Free Pilates classes
o Full support and training to develop your skills
And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.
Job description Job responsibilities
The Outpatient Clinic Coordinator is responsible for providing comprehensive administrative and coordination support to ensure the efficient day to day running of outpatient clinics. Post holder will work closely with consultants, nursing teams, admin staff and patients. They will be responsible for coordinating clinic activity, managing appointments, maintaining accurate patient records and ensuring that clinics are appropriately organised and prepared in advance. The role requires excellent communication, organisational and ability to work in fast paced environment while maintaining accuracy.
Coordinate outpatient clinics and appointment bookings. Ensure clinics are fully utilised and appropriately managed to support patient flow and reduce waiting times. Maintain accurate and up to date patient information. Support outpatient waiting list management and referral to treatment (RTT) pathway. Ensure all adminstrative tasks are completed within agreed timeline. Undertake general admin duties including filing, scanning email and telephone queries.
Person Specification
Skills and Abilities Essential
Proficient in the use of MS Office IT software packages (eg MS Excel, Word). Ability to work within a team in a multi disciplinary service, maintaining an excellent working relationship with staff at various levels.
Experience Essential
Administrative experience
Desirable
Experience of working in a busy and demanding customer facing role
Education/Qualifications Essential
Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
Desirable
Evidence of continuing education and development
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Moorfields Eye Hospital NHS Foundation Trust
Address Moorfields Eye Hospital
City Road
Old Street
EC1V 2PD
United Kingdom
Employer's website https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)