About this role
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist! YOUR TASKS: • Handle customer interactions through calls, chats, and emails for booking, tracking, and other shipment-related inquiries while maintaining professional service levels. • Coordinate with Operations, Sales, and other departments to resolve customer issues efficiently. • Support departmental service level targets and complete tasks assigned by supervisors or managers. • Generate sales and cash leads, promote DHL value‑added services, and identify opportunities to increase adoption of DHL’s electronic shipping solutions. • Ensure courteous communication, timely service recovery, and proactive updates to customers regarding potential service delays or issues. • Respond to customer queries within agreed expectations and collaborate with the DHL network to address concerns. YOUR PROFILE: • Bachelor Degree (or equivalent) with at least 1-2years of relevant experience. • Basic knowledge of software/technical skills (MS Office, CRMs). • Good Interpersonal and time management skills.